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PRINT YELLOW PAGES: DO PEOPLE STILL USE THEM?
Everyone does their searching for local businesses on their mobile phones. Everyone takes the phone book straight out to the recycling bin....
Is That Phone Call Really from Google?
Many small businesses across the country report continuing to receive phone calls from telemarketers claiming to be Google. Although this...
Warner Bros. Settles with FTC on Paid Reviews Complaint
The Federal Trade Commission has settled a new case in its long-running crackdown on online reviewers who aren't up front...
Helping Employees Take Ownership of Customer Service
What does it mean to take ownership of customer service? According to Teri Yanovitch, a former trainer for Disney and...
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