Service & Support
From the first time you log in to building your next big campaign, we’re here to help.
The customer service is wonderful, and being available 24/7 has helped me out. If I’m working on my computer in the evening and I need to get ahold of somebody, they’re right there.
Debra Ehmke | Essentially Well Oiled
Thryv is the only small business software that comes with personalized setup and support from small business experts. Specialists help populate Thryv with your business’s information and turn on the features you care about most via a hands-on onboarding.
Help Your Way
Our competitors’ long customer service queues (if you can even find live support) don’t help you get stuff done. We have Thryv specialists standing by 24/7 with technical expertise and business know-how. No matter when you need help, or where you are, you can reach us via phone, chat or email. Or, if you prefer to learn on your own, we have in-app tips and a robust online knowledge center with how-to guides, videos, tips and tricks.
We don’t just set up your Thryv and say goodbye. Our team of client success partners works around the clock to help you get the most out of Thryv. From optimizing your online presence, to coming up with your next great marketing campaign, they’re full of new ideas and best practices. Use our experts to set goals, strategize and grow your business.
Partners in Growth
Thryv users know best what’s working well and what could work better. Join a dedicated Facebook group, submit software update requests, and share your feedback with our experts from right inside Thryv. You can even vote on features most important to you and help us choose what to update next.
Software users agree.
Oct 29, 2019
“Thryv has been a great asset for our organization.”
Their customer service is unlike anything I’ve seen. Their staff is knowledgeable and always willing to go the extra mile to ensure our satisfaction.
Anonymous in Non-Profit
May 28, 2020
“Love the business help they give!”
Thryv has been amazing to work with regarding setting up my account and following through to make sure even months after opening and account and even during quarantine, that I am using all the areas they offer as well as staying in touch and supporting me throughout the changes in my business. I do not regret going with thryv for my social media/ business needs.
Jenna P., Business Owner
July 14, 2020
“Great program and customer service”
Their customer support is a focal and it shows. From our initial contact with Jesse, to our setup with Nagih, to web design, and our daily interactions with live support. They all go above and beyond to not only help but explain it to make sure you understand.
Anonymous in Construction
*Reviews verified on G2.com as of July 2020
Service & Support FAQs
Your service & support questions, answered.
What level of service is provided with Thryv?
Thryv users receive a dedicated Thryv Service Specialist and 24/7 customer service via email, chat or phone. You will also have full access to our online Support Center, which includes how-to videos, walk-through guides and tutorials.
If I need post-sales support, who do I contact?
Contact U.S. support at 844.99.THRYV (844.998.4798) and Australia support at 1800-468-4798. You can also connect with us right inside Thryv by clicking the orange chat icon at the bottom right-hand side of the screen. It will open a dialog box where you can email or chat with us directly.
Why is there an onboarding fee?
We’ve noticed that users who take advantage of onboarding spend more time using Thryv and have greater success with the software. Without onboarding, you have no way of knowing everything Thryv can do to help your business, and you risk not taking full advantage of the software.
How long can I expect it to take to get set up with Thryv?
Post purchase, you will be logged in and can start using Thryv right away. The QuickStart guide will get you set up with the basic elements. Then during your onboarding calls we will help you set up the features most important to your business. Our goal is to help you become a daily active user of the software in 30 days or less.
Check out everything else Thryv can do.
Customer Relationship Management
Upgrade your contact list into a CRM with detailed insights and a customizable view of your leads and customers.
Easily issue estimates and invoices on the go, and get paid faster than ever before.
Communicate with customers how they want to communicate, via text and email, all from a single inbox.
Sync your existing calendar, schedule projects, and better manage your day with optional appointment booking and payment processing.
Take control of and protect your reputation online, one star at a time. Generate first-party reviews and respond all from one place.
Automatically trigger targeted marketing campaigns so you never forget to follow up with your contacts again.
Offer customers an interactive login area online, sync your business info across 40+ listings sites, and get a fast, modern, mobile-ready website.
Finally control the clutter. Securely request, store and share documents directly with your contacts.
Connect your Facebook, Twitter, Instagram and LinkedIn accounts, and publish content from one place, including pre-built posts when you need inspiration.
Thryv’s best feature isn’t a feature at all.
Chat with one of our specialists, and let us prove it.