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Thryv - Service and Support
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The customer service is wonderful, and being available 24/7 has helped me out. If I’m working on my computer in the evening and I need to get ahold of somebody, they’re right there.

Debra Ehmke

Essentially Well Oiled

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Debra Ehmke

Essentially Well Oiled

Real Thryv Customer

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Get up and running oh-so fast.

Thryv is the only small business software that comes with personalized setup and support from small business experts. Specialists help populate Thryv with your business’s information and turn on the features you care about most via a hands-on onboarding.

Real Thryv Customer

Icon of a communication rep.Help Your Way

Stop wasting time on hold.

Our competitors’ long customer service queues (if you can even find live support) don’t help you get stuff done. We have Thryv specialists standing by 24/7 with technical expertise and business know-how. No matter when you need help, or where you are, you can reach us via phone, chat or email. Or, if you prefer to learn on your own, we have in-app tips and a robust online knowledge center with how-to guides, videos, tips and tricks.

Real Thryv Customer

Icon of a communication rep.Always There

Your own expert, on call.

We don’t just set up your Thryv and say goodbye. Our team of client success partners works around the clock to help you get the most out of Thryv. From optimizing your online presence, to coming up with your next great marketing campaign, they’re full of new ideas and best practices. Use our experts to set goals, strategize and grow your business.

Real Thryv Customer

Icon of a communication rep.PARTNERS IN GROWTH

You talk. We listen.

Thryv users know best what’s working well and what could work better. Join a dedicated Facebook group, submit software update requests, and share your feedback with our experts from right inside Thryv. You can even vote on features most important to you and help us choose what to update next.

Software users agree.

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2023 G2 Award Winner Spring
2022 G2 Award Winner Easiest Setup
2023 G2 Award Winner
2023 G2 Award Winner Most Implemental

“Thryv has been a great asset for our organization.”

Their customer service is unlike anything I’ve seen. Their staff is knowledgeable and always willing to go the extra mile to ensure our satisfaction.

Anonymous in Non-Profit, Oct 29, 2019

“Love the business help they give!”

Thryv has been amazing to work with regarding setting up my account and following through to make sure even months after opening and account and even during quarantine, that I am using all the areas they offer as well as staying in touch and supporting me throughout the changes in my business. I do not regret going with thryv for my social media/ business needs.

Jenna P., Business Owner, May 28, 2020

“Great program and customer service”

Their customer support is a focal and it shows. From our initial contact with Jesse, to our setup with Nagih, to web design, and our daily interactions with live support. They all go above and beyond to not only help but explain it to make sure you understand.

Anonymous in Construction, July 14, 2020

*Reviews verified on as of July 2020

Software users agree.

  • logo Apple app store
  • yext logo
  • logo Capterra
  • logo GetApp
  • logo Service World
  • logo Sofware Advice
  • 2023 G2 Award Winner Spring
  • 2022 G2 Award Winner Easiest Setup
  • 2023 G2 Award Winner
  • 2023 G2 Award Winner Most Implemental

*Reviews verified on as of July 2020

Don’t take our word for it. See what small businesses love about Thryv.

  • Thryv customer Sierra

    I love the level of customer support they offer and the amount of features they have. They are always eager to hear my ideas and improve and I love that so much.

    Sierra S.

  • Thryv customer Lisa

    The convenience of having everything in one place. The great support they offer it's just been a great experience.

    Lisa N.

  • Thryv customer Mike

    I like the automatic posts that are created on my social media pages.

    Mike S.

  • Thryv customer Julie

    I am just beginning to utilize more features as I start to build out my new business. I have used the THRYV Pay which was super easy and efficient.

    Julie K.

  • Thryv customer Robert

    The total value of overall services offered for the money.

    D. Robert T.

  • Thryv customer Caitlyn

    Thryv is easy to use and has a lot of the tools I needed for my small business. The scheduling tool and website help me to have a more professional presence.

    Caitlyn A.

  • Thryv customer Gloria

    It keeps us organized. Helps us be on track with our calendar appointments.

    Gloria F.

  • Thryv customer Michael

    It's an account, desk manager, advertiser, and invoice sender all in one!

    Michael F.

Service & Support FAQs

Thryv users receive a dedicated Thryv Service Specialist and 24/7 customer service via email, chat or phone. You will also have full access to our online Support Center, which includes how-to videos, walk-through guides and tutorials.
Contact U.S. support at 844.99.THRYV (844.998.4798) and Australia support at 1800-468-4798. You can also connect with us right inside Thryv by clicking the orange chat icon at the bottom right-hand side of the screen. It will open a dialog box where you can email or chat with us directly.
We’ve noticed that users who take advantage of onboarding spend more time using Thryv and have greater success with the software. Without onboarding, you have no way of knowing everything Thryv can do to help your business, and you risk not taking full advantage of the software.
Post purchase, you will be logged in and can start using Thryv right away. The QuickStart guide will get you set up with the basic elements. Then during your onboarding calls we will help you set up the features most important to your business. Our goal is to help you become a daily active user of the software in 30 days or less.