Customer Relationship Management (CRM)

Be a small business that leaves a BIG impression.

Without your customers there would be no business. Take your communication to the next level with our small business customer relationship management software. Upgrade your contact list with detailed insights and a customizable view of your leads and clients so you deliver the best customer service possible.

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Feature - Customer Communication

Thryv’s small business CRM feature helps me stay organized and engaged with my clients.

Paula Blair | SOAR Co-Working

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Custom Built

Load, find and filter your contacts, all in one place.

Don’t settle for an average CRM. Thryv puts all your customers, all in one place — at the heart of your business. Its custom fields are tailored to how you work, so you can find, filter, tag and track your contacts.

Work in U.S. healthcare? Explore Thryv Secure to support HIPAA compliance.

HIPAA Compliance

*HIPAA Compliance also referred to as Restricted Access
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A Loyalty Machine

Engage and nurture leads and opportunities.

Attract people to your business, and use Thryv to nurture them into new and repeat customers. Respond on the spot, or send automatic reminders so you stay top of mind. The customer relationship management features of Thryv ensure every interaction is safe and secure.

Reach Customers

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Personalized Service

Offer a seamless experience.

Allow customers to log in, send messages, share documents, schedule appointments and make payments effortlessly and securely. Don’t blend in with other small businesses online. Give your customers a dedicated Client Portal where your business is easily accessible.

Online Presence

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Valuable Data

Get to know your customers.

Would knowing more about your contacts help you provide better customer service? Thryv’s automatic data enrichment searches the internet for your contacts and pulls in additional details from social profiles, photos and more.

Social Media

CRM FAQs

Your small business CRM questions, answered.

How do I import my contacts?

You can import clients into your Thryv account from your Google contacts or from a CSV/Excel file.

Do I have to manually add clients?

Nope. Whenever a new client contacts or schedules with you through the Client Portal, a Client Card is automatically created for that client in your account, including all the information the client provided. You can also add new clients to your list even if the client never contacted you before.

Can I organize clients by their assigned staff member?

Yes. Our healthcare provider and salon users love this small business CRM feature.

Thryv Features

Check out everything else Thryv can do.

Customer Relationship Management

Upgrade your contact list into a CRM with detailed insights and a customizable view of your leads and customers.

Sales & Payments

Easily issue estimates and invoices on the go, and get paid faster than ever before.

Customer Communication

Communicate with customers how they want to communicate, via text and email, all from a single inbox.

Scheduling & Appointments

Sync your existing calendar, schedule projects, and better manage your day with optional appointment booking and payment processing.

Reputation Management

Take control of and protect your reputation online, one star at a time. Generate first-party reviews and respond all from one place.

Marketing Automation

Automatically trigger targeted marketing campaigns so you never forget to follow up with your contacts again.

Online Presence

Offer customers an interactive login area online, sync your business info across 40+ listings sites, and get a fast, modern, mobile-ready website.

Document Storage & Sharing

Finally control the clutter. Securely request, store and share documents directly with your contacts.

Social Media

Connect your Facebook, Twitter, Instagram and LinkedIn accounts, and publish content from one place, including pre-built posts when you need inspiration.

Make a lasting connection with customers.

Business isn’t finished after the sale. Stay in touch, and turn customers into fans.

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