Frequently Asked Questions

Your questions answered.

Everything you need to know about Thryv

General

Who owns Thryv software?

Thryv, Inc.

What is Thryv software?

Thryv is an all-in-one client experience platform. It includes everything you need to get the job, manage your work, and get credit. Thryv comes with customer relationship management, text and email communications, online payment processing, online presence, reputation management, social media management, document sharing and storage, and more.

How much does Thryv cost?

Thryv pricing varies by type of business. To get your custom quote, schedule a demo so we can learn more about which Thryv plan will work best for you.

Features

When can I start using Thryv? Do I need to download the software?

Thryv is a cloud-based solution and works best in the Chrome browser, however you can also use Firefox and Safari. Thryv is not supported in Internet Explorer. Once you purchase Thryv, your account will be set up. Thryv login is based on your email you used to sign up and you can create your unique password at point of sale. You can reset your password directly on the login screen if needed at any time.

Do I have to use every feature and tool the software comes with?

No, you can choose which features of Thryv you want to use based on your purchase intent and the features you need to help you manage your business.

Can I take advantage of other features (known as Entitlements) within my Thryv package if I don’t set them up right away?

Absolutely. You can decide to take advantage of any of your features within your Thryv package at any time. For example, if you don’t have time to take advantage of building a new website or shoot your video right away, no worries. We can do this when you are ready any time during your Thryv subscription.

Fees

Why is there an onboarding fee?

The onboarding fee is a refundable one-time charge. The onboarding fee is charged so that we can make sure you are getting the most out of your Thryv. We will help you get set up and activate the features you need the most to get you started.

Is there a qualification to receive the onboarding fee and how will I receive my refund?

After we onboard you and get your Thryv set up so you can get the most out of the software, we will monitor your progress over the next 30-90 business days. If you become a daily active user for at least 30 days, we will give you a credit on your next month’s invoice.

Support

How long can I expect it will take to get set-up with Thryv?

Depending upon the reasons and features that you purchased Thryv, some may take a longer investment of time to set up vs. others. Our onboarding journey will help you get started and each call can take approx. an hour, depending upon your time and commitment.

What Services Level supports the Thryv product?

All Thryv levels will receive a dedicated Thryv Service Specialist.

If I need post-sales support who do I contact?

Contact Thryv Support at 844.99.THRYV (844.998.4798) anytime, 24/7. You can also connect with us right inside Thryv by clicking the orange circle at the right-hand bottom of the screen. It will open our Support where you can Email or Chat with us directly.

What if I need support for setting up my payment gateway with Braintree/PayPal or Stripe?

You can contact Thryv Support at 844.99.THRYV (844.998.4798) and we are happy to assist or transfer you if needed. You can also contact Braintree/PayPal directly at 877.434.2894. For Braintree account creation/general questions, please call 800.514.4920. For Braintree Business Support (If you already have an account), please call 888.221.1161 . You can contact Stripe directly by emailing from your Stripe account login or going to their website https://support.stripe.com/.

Should I give login access to my Business Advisor so they can help me set up my Thryv?

No. In fact this is against our company policy to give your login credentials or direct access to your Business Advisor. Our Thryv Service Specialists are happy to help you with on-boarding and activation of your Thryv features. Also, the best way to learn is when you are in the driver’s seat and our Business Advisors or Thryv Service Specialists are helping you learn by doing.

How do I download the Thryv Mobile App?

Go to Google Play or Apple Store and search for Thryv. Download for free and login with the same credentials you use on your desktop. Make sure you turn on your notifications so you can get instantly notified when anyone books an appointment, pays you, leaves you a review, and more. We also have an article for your reference, located here.

Terms

What are the contact terms for Thryv?

Thryv offers a 6-month mandatory term subscription that will auto-subscribe. You can choose to pay semi-annual which offers a 5% discount or month to month.

Can I upgrade my Thryv level at any time?

Yes, you can upgrade your package anytime inside Thryv. Go to settings -> Account and select package level requested. You can also purchase add-ons through this upgrade process.

What if I upgrade my Thryv during the contract term which I’ve paid in full?

Don’t worry, we will prorate the difference during the subscription terms.

What happens if I decided not to continue my Thryv subscription after the initial contract terms?

If you choose to cancel Thryv any time after your initial contract term, your Thryv will be taken down, including any features associated such as your website. If you change your mind within 60 business days, we can reactivate your existing Thryv and you will not lose any of your content or data.

Are there any businesses that cannot purchase Thryv?

There are five main category restrictions for Thryv: Pharmaceutical Companies, Marijuana-related businesses (CBD-related businesses are permitted, with limited features), Adult Services (escorts, and overtly sexually-oriented businesses), Dangerous product businesses (includes guns/weapons, explosives/ fireworks, tobacco/vape products, and drugs/drug paraphernalia), Non-US Business or Businesses that target Non-US Customers. However, there may also be restrictions within other categories to elements of Thryv, such as social or text marketing. You can contact us here if you have questions about whether or not Thryv is a good fit for your business.

How do I cancel my Thryv?

We’re not happy if you’re not happy. Contact Client Care to resolve any issues or cancel.

Have more questions? Ask Away.

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