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According to Study, Social Media Channels Slow to Respond to Customer Inquiries
A recent study conducted by the business consulting firm Northridge Group has revealed that 33 percent of consumers who contact...
‘Micro-Moments’ Disrupt the Customer Journey, Says Google
Thanks to always-on mobile phones, we have distracted driving, distracted dining, distracted pushing the kids on the swing and now,...
How Will Your Business Reach Mobile Search Customers?
With more Americans spending an increasing amount of time on mobile devices, businesses of all sizes must decide how best...
Customer Segmentation for Small Business
If you have a simple customer database or point-of-sale payments system or email marketing list or appointment scheduling software or...
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