Articles On customer service

Five Habits Great Small Businesses DON’T Have

Back Office

Five Habits Great Small Businesses DON’T Have

Hey small-business owners, the world has a message for you: “Stop being that person!” You know the one—that business...

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What’s the Best “Tone of Voice” for Email Customer Support?

Email Marketing

What’s the Best “Tone of Voice” for Email Customer Support?

When you’re dealing with an unhappy customer, it’s not just what you say, but how you say it. This...

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Live Chat for Small Business: How Can It Help?

Business Websites

Live Chat for Small Business: How Can It Help?

With live chat software, you can reach out to a potential customer while she’s visiting your website, via a...

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5 Tips for Providing Outstanding Customer Service on Social Media

Social Media

5 Tips for Providing Outstanding Customer Service on Social Media

Even in the largest companies, there is some confusion over where to put the social media team. Is it...

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The Evolution of Customer Service [Infographic]

Social Media

The Evolution of Customer Service [Infographic]

Just like the rest of the world, customer service has been changing with the evolution of technology. First came...

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Just One Thing

Reputation

Just One Thing

Recently I received a coupon in the mail from the local franchise of a national tire and lube chain...

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How to Improve Your Customer Service

Local Marketing

How to Improve Your Customer Service

There is sometimes a disparity in how we present ourselves offline and online in business.  It can be hard...

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Great Customer Service: Own Up to Your Mistakes

Local Marketing

Great Customer Service: Own Up to Your Mistakes

Uh oh. Ever have that feeling—the sense of dread of knowing that you messed up? And not just a...

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Developing Rapport with Customers

Local Marketing

Developing Rapport with Customers

Don’t you love it when you show up at a place you frequent and the manager remembers you? They...

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Whatever Happened to That Customer?

Local Marketing

Whatever Happened to That Customer?

There’s a saying that the squeaky wheel gets the grease. But what about those who suffer in silence? Did...

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Get Real With Customer Service

Local Marketing

Get Real With Customer Service

For any business owner, it really pays to step back from the business every so often and take a...

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