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Articles On customer service

customer service Articles

Why Great Customer Service Means More than Smiles and Handshakes

Why Great Customer Service Means More than Smiles and Handshakes

I recently came across an article touting a certain quick-service chicken restaurant and its winning recipe for customer satisfaction....

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9 Surprising Ways a CRM Can Help Your Small Business

9 Surprising Ways a CRM Can Help Your Small Business

Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends...

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Call Management, Tracking and Forwarding and What It Means for Your Business

Call Management, Tracking and Forwarding and What It Means for Your Business

You’d think we would have mastered answering the telephone by now. Are you one of the businesses that’s been...

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INFOGRAPHIC: The Composition of a Loyal Customer in 2017

INFOGRAPHIC: The Composition of a Loyal Customer in 2017

“Nooooorm!” If you ever watched the show Cheers, everybody knew his name. That’s because Norm’s character frequented the same...

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Personalizing the Customer Experience – 4 Ways to Make a Better Impression

Personalizing the Customer Experience – 4 Ways to Make a Better Impression

Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you...

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Meet Jane.

Meet Jane.

  Meet Jane. She’s like many local business owners who decided to trade the multiple software solutions for our...

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Five Habits Great Small Businesses DON’T Have

Five Habits Great Small Businesses DON’T Have

Hey small-business owners, the world has a message for you: “Stop being that person!” You know the one—that business...

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What’s the Best “Tone of Voice” for Email Customer Support?

What’s the Best “Tone of Voice” for Email Customer Support?

When you’re dealing with an unhappy customer, it’s not just what you say, but how you say it. This...

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Live Chat for Small Business: How Can It Help?

Live Chat for Small Business: How Can It Help?

With live chat software, you can reach out to a potential customer while she’s visiting your website, via a...

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25 Skills for Excellent Customer Service [Infographic]

25 Skills for Excellent Customer Service [Infographic]

I think it was Abraham Lincoln or Khloé Kardashian who once said, “You can please some of the people...

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5 Tips for Providing Outstanding Customer Service on Social Media

5 Tips for Providing Outstanding Customer Service on Social Media

Even in the largest companies, there is some confusion over where to put the social media team. Is it...

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The Evolution of Customer Service [Infographic]

The Evolution of Customer Service [Infographic]

Just like the rest of the world, customer service has been changing with the evolution of technology. First came...

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Just One Thing

Just One Thing

Recently I received a coupon in the mail from the local franchise of a national tire and lube chain...

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How to Improve Your Customer Service

How to Improve Your Customer Service

There is sometimes a disparity in how we present ourselves offline and online in business.  It can be hard...

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Great Customer Service: Own Up to Your Mistakes

Great Customer Service: Own Up to Your Mistakes

Uh oh. Ever have that feeling—the sense of dread of knowing that you messed up? And not just a...

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9 Rules To Keep a Positive Reputation: Infographic

9 Rules To Keep a Positive Reputation: Infographic

Sometimes we need to be reminded of some of life’s basic rules. Like the “Golden Rule” or “An Apple...

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Developing Rapport with Customers

Developing Rapport with Customers

Don’t you love it when you show up at a place you frequent and the manager remembers you? They...

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Whatever Happened to That Customer?

Whatever Happened to That Customer?

There’s a saying that the squeaky wheel gets the grease. But what about those who suffer in silence? Did...

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3 Dreamforce-Inspired Tips for Social Customer Service

3 Dreamforce-Inspired Tips for Social Customer Service

An estimated 90,000 people descended on San Francisco last week for the biggest cloud computing event of the year–Dreamforce...

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Get Real With Customer Service

Get Real With Customer Service

For any business owner, it really pays to step back from the business every so often and take a...

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