Articles On customer service

[Webinar] Ease Customer Concerns by Leveling Up Their Experience

COVID-19

[Webinar] Ease Customer Concerns by Leveling Up Their Experience

Contibuted by Neal Polachek, Founder of ThinkLikeAnApp Earlier this week, I visited Thryv’s Small Business Expert Webinar Series, along with Grant...

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9 Surprising Ways a CRM Can Help Your Small Business

CRM

9 Surprising Ways a CRM Can Help Your Small Business

Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends...

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Nervous to Text Your Business Clients? 7 B2B Texting Traps to Avoid

Mobile Marketing

Nervous to Text Your Business Clients? 7 B2B Texting Traps to Avoid

What’s a typical Monday morning like for you? For many business owners, it starts with a quick scroll through...

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Fido In the Fast Lane: Why Pet Services Are Going Mobile (And How To Keep Up)

Back Office

Fido In the Fast Lane: Why Pet Services Are Going Mobile (And How To Keep Up)

If you’re in the pet services industry, you might notice an increasing trend toward mobile pet services. That’s because...

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3 Yelp Horror Stories Every Business Owner Should Read

Local Marketing

3 Yelp Horror Stories Every Business Owner Should Read

Whether you like it or not, if you own a local business, it’s probably listed on Yelp. That’s because...

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How to Turn a Customer Refund Into a Customer for Life

Payments

How to Turn a Customer Refund Into a Customer for Life

Most business owners dread having to issue a customer refund. It usually means you have a dissatisfied customer, a...

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[Video] Get More Social and Improve Your Customer Service

Social Media

[Video] Get More Social and Improve Your Customer Service

54% of customers (more than half!) prefer social media for customer care, beating out phone and email. How do...

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Why Great Customer Service Means More than Smiles and Handshakes

Back Office

Why Great Customer Service Means More than Smiles and Handshakes

I recently came across an article touting a certain quick-service chicken restaurant and its winning recipe for customer satisfaction....

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Call Management, Tracking and Forwarding and What It Means for Your Business

Thryv Business Solutions

Call Management, Tracking and Forwarding and What It Means for Your Business

You’d think we would have mastered answering the telephone by now. Are you one of the businesses that’s been...

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INFOGRAPHIC: The Composition of a Loyal Customer in 2017

CRM

INFOGRAPHIC: The Composition of a Loyal Customer in 2017

“Nooooorm!” If you ever watched the show Cheers, everybody knew his name. That’s because Norm’s character frequented the same...

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Personalizing the Customer Experience – 4 Ways to Make a Better Impression

CRM

Personalizing the Customer Experience – 4 Ways to Make a Better Impression

Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you...

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Meet Jane.

Thryv Business Solutions

Meet Jane.

  Meet Jane. She’s like many local business owners who decided to trade the multiple software solutions for our...

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Five Habits Great Small Businesses DON’T Have

Back Office

Five Habits Great Small Businesses DON’T Have

Hey small-business owners, the world has a message for you: “Stop being that person!” You know the one—that business...

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What’s the Best “Tone of Voice” for Email Customer Support?

Email Marketing

What’s the Best “Tone of Voice” for Email Customer Support?

When you’re dealing with an unhappy customer, it’s not just what you say, but how you say it. This...

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Live Chat for Small Business: How Can It Help?

Business Websites

Live Chat for Small Business: How Can It Help?

With live chat software, you can reach out to a potential customer while she’s visiting your website, via a...

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5 Tips for Providing Outstanding Customer Service on Social Media

Social Media

5 Tips for Providing Outstanding Customer Service on Social Media

Even in the largest companies, there is some confusion over where to put the social media team. Is it...

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The Evolution of Customer Service [Infographic]

Social Media

The Evolution of Customer Service [Infographic]

Just like the rest of the world, customer service has been changing with the evolution of technology. First came...

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Just One Thing

Reputation

Just One Thing

Recently I received a coupon in the mail from the local franchise of a national tire and lube chain...

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How to Improve Your Customer Service

Local Marketing

How to Improve Your Customer Service

There is sometimes a disparity in how we present ourselves offline and online in business.  It can be hard...

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Great Customer Service: Own Up to Your Mistakes

Local Marketing

Great Customer Service: Own Up to Your Mistakes

Uh oh. Ever have that feeling—the sense of dread of knowing that you messed up? And not just a...

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Developing Rapport with Customers

Local Marketing

Developing Rapport with Customers

Don’t you love it when you show up at a place you frequent and the manager remembers you? They...

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