Articles On customer service

Balancing Business Growth and Quality: Becoming Better Not Bigger

Back Office

Balancing Business Growth and Quality: Becoming Better Not Bigger

A new year brings about new goals and the freshened ambition to be greater than you were 365 days...

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Thryv’s Pick: Top 10 Small Business Blogs of 2021

Blogging

Thryv’s Pick: Top 10 Small Business Blogs of 2021

From heartwarming stories of saving businesses from closing to eye-opening tips to keep your business competitive: Here are our...

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3 Secrets to Small Business Success in 2022

Email Marketing

3 Secrets to Small Business Success in 2022

Whether you’re the new biz on the block or an industry vet, mistakes are a very real part of...

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Thryv Wins Two 2021 APPEALIE Awards, Including an Overall SaaS Award

News

Thryv Wins Two 2021 APPEALIE Awards, Including an Overall SaaS Award

All of us here at Thryv are thrilled to share the news that we have won two 2021 APPEALIE...

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Grow Your Business with Tips, Tricks & Expert Advice

Local Marketing

Grow Your Business with Tips, Tricks & Expert Advice

The success of your small business depends on your ability to grow. However, it’s no easy task. From social...

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Defining the Difference: Customer Service vs. Customer Experience

Reputation

Defining the Difference: Customer Service vs. Customer Experience

People often use the terms customer service and customer experience interchangeably. The truth is, there are key differences between...

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How to Build Customer Loyalty Through Relationships

Branding

How to Build Customer Loyalty Through Relationships

Thanks to the internet, it’s easy to connect with potential clientele considering 93% of consumers use the online search...

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6 Times Exceptional Customer Experience Created Fanatical Fans for These Small Businesses

Reputation

6 Times Exceptional Customer Experience Created Fanatical Fans for These Small Businesses

If you’ve ever had a conversation with me, you’d know that I’m a fanatical fan of the Cincinnati Bearcats...

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[Podcast] Find Your Ideal Customers, Then Crush Your Marketing Goals

Back Office

[Podcast] Find Your Ideal Customers, Then Crush Your Marketing Goals

Different things appeal to different people, and the same applies to business. Not every customer will want your product...

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[Podcast] Deliver Extraordinary Customer Service that Makes Business Boom

Local Marketing

[Podcast] Deliver Extraordinary Customer Service that Makes Business Boom

Many small businesses believe they offer a great customer service experience. However, the high failure rate of early-stage businesses...

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Thryv Wins 2020 APPEALIE Award for Customer Success

News

Thryv Wins 2020 APPEALIE Award for Customer Success

Do you see us blushing over here? That’s right, it’s another award for Thryv’s software. We’re honored to be...

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Social Media Goals Guide — Building a Plan to Support Your Business’s 2021 Vision

Branding

Social Media Goals Guide — Building a Plan to Support Your Business’s 2021 Vision

You’ve got your business running and you should be proud, but something’s missing — an equally amazing social media...

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Want to Retain Your Customers? Keep the Conversation Going

Email Marketing

Want to Retain Your Customers? Keep the Conversation Going

Your existing customers are the foundation of your reputation and your business, so making sure they’re in the loop...

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[Webinar] Ease Customer Concerns by Leveling Up Their Experience

COVID-19

[Webinar] Ease Customer Concerns by Leveling Up Their Experience

Contibuted by Neal Polachek, Founder of ThinkLikeAnApp Earlier this week, I visited Thryv’s Small Business Expert Webinar Series, along with Grant...

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9 Surprising Ways a CRM Can Help Your Small Business

CRM

9 Surprising Ways a CRM Can Help Your Small Business

Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends...

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Nervous to Text Your Business Clients? 7 B2B Texting Traps to Avoid

Mobile Marketing

Nervous to Text Your Business Clients? 7 B2B Texting Traps to Avoid

What’s a typical Monday morning like for you? For many business owners, it starts with a quick scroll through...

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Fido In the Fast Lane: Why Pet Services Are Going Mobile (And How To Keep Up)

Back Office

Fido In the Fast Lane: Why Pet Services Are Going Mobile (And How To Keep Up)

If you’re in the pet services industry, you might notice an increasing trend toward mobile pet services. That’s because...

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3 Yelp Horror Stories Every Business Owner Should Read

Local Marketing

3 Yelp Horror Stories Every Business Owner Should Read

Whether you like it or not, if you own a local business, it’s probably listed on Yelp. That’s because...

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How to Turn a Customer Refund Into a Customer for Life

Payments

How to Turn a Customer Refund Into a Customer for Life

Most business owners dread having to issue a customer refund. It usually means you have a dissatisfied customer, a...

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[Video] Get More Social and Improve Your Customer Service

Social Media

[Video] Get More Social and Improve Your Customer Service

54% of customers (more than half!) prefer social media for customer care, beating out phone and email. How do...

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Why Great Customer Service Means More than Smiles and Handshakes

Back Office

Why Great Customer Service Means More than Smiles and Handshakes

I recently came across an article touting a certain quick-service chicken restaurant and its winning recipe for customer satisfaction....

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