Author: Stephanie Love

Articles by Stephanie Love

“Near me” Searches are on the Rise – Is Your Small Business Showing Up?

Google My Business

“Near me” Searches are on the Rise – Is Your Small Business Showing Up?

Google searches including the phrase “near me today/tonight” have risen 900% in recent years. Yes, you read that right....

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6 Times Exceptional Customer Experience Created Fanatical Fans for These Small Businesses

Reputation

6 Times Exceptional Customer Experience Created Fanatical Fans for These Small Businesses

If you’ve ever had a conversation with me, you’d know that I’m a fanatical fan of the Cincinnati Bearcats...

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What Makes Your Business Stand Out? 5 Ways to Find your Point of Difference

Local Marketing

What Makes Your Business Stand Out? 5 Ways to Find your Point of Difference

Your business’s point of difference is what sets you apart from your competition. Consider it your competitive advantage. With...

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The Human Side of Digital Transformation

Local Marketing

The Human Side of Digital Transformation

Small businesses across the spectrum are upping their digital game. When businesses understand how these digital efforts work harmoniously...

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Customer Experience 101: What It Is and Why It Matters

CRM

Customer Experience 101: What It Is and Why It Matters

Providing your customers an experience worth talking about is your ace in the hole. But what exactly is customer...

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Introducing Small Biz Mix – Your Medley of News, Tips and Best Practices

CRM

Introducing Small Biz Mix – Your Medley of News, Tips and Best Practices

Attention small business owners: Are you searching for a way to keep up with industry happenings or find that...

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Saying No to the Wrong Jobs – When it Makes Sense and What to Say

Reputation

Saying No to the Wrong Jobs – When it Makes Sense and What to Say

One of the more difficult decisions you’ll face when running your small business is having to say no to...

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How to Increase Prices Without Upsetting Your Customers

Payments

How to Increase Prices Without Upsetting Your Customers

As a small business, raising the prices of your products or services can be nerve-wracking. While the need to...

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Designing Spaces – Thriving at Home and in Business

Back Office

Designing Spaces – Thriving at Home and in Business

A client experience management (CXM) software on a home improvement show … it makes sense. Think about it, just...

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Contactless Isn’t Just a COVID Buzzword – These Trends Are Here to Stay

COVID-19

Contactless Isn’t Just a COVID Buzzword – These Trends Are Here to Stay

After nearly a year of maintaining a 6-foot personal bubble, people are excited for some contact. But while social...

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Hosting an Online Event – Your Virtual Event Pricing Guide

Back Office

Hosting an Online Event – Your Virtual Event Pricing Guide

Pricing your virtual event, class or workshop can be a risky business. There is a delicate balance between charging...

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Virtual Events Aren’t Just a Passing Trend — It’s Not Too Late To Join

COVID-19

Virtual Events Aren’t Just a Passing Trend — It’s Not Too Late To Join

Virtual events not your style? If your plan is to wait out the pandemic and skip them altogether, I’d...

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6 Signs Your Small Business is Growing Up

Local Marketing

6 Signs Your Small Business is Growing Up

Starting a business is a roller coaster of emotions. You’re hitting a new milestone each day, for better or...

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Cater to Smartphone Savvy Customers with Business Texting

Mobile Marketing

Cater to Smartphone Savvy Customers with Business Texting

Customers want to feel connected to the businesses they work with. They expect them to be available, or at...

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COVID Communication: What You Should be Saying to Customers Now

COVID-19

COVID Communication: What You Should be Saying to Customers Now

You don’t want to talk about COVID. I get it, we’ve been talking about it for almost a year....

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Facebook Live Recap: Feature Updates Keep Coming from Thryv

Thryv Business Solutions

Facebook Live Recap: Feature Updates Keep Coming from Thryv

In our final Facebook Live of 2020, our product team took us through some of Thryv’s most recent enhancements...

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Introducing Pay by SMS Text: Contactless Payments Made Simple

Payments

Introducing Pay by SMS Text: Contactless Payments Made Simple

Have an invoice for a job well done? Send it to your client via text message. You read that...

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Santa Delivers a Holly Jolly Customer Experience with Thryv

CRM

Santa Delivers a Holly Jolly Customer Experience with Thryv

Sure, you know Santa Claus for his long white beard, rosy cheeks and twinkling eyes. But, his most overlooked...

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