Author: Stephanie Love

Articles by Stephanie Love

A Data Driven Approach to Connecting with Customers

Business Transformation

A Data Driven Approach to Connecting with Customers

In-person, on the phone, through social media, via chatbot … there are seemingly infinite ways you connect with your...

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New in 2022: What to Expect in the World of Social Media

Social Media

New in 2022: What to Expect in the World of Social Media

Social media is the pinnacle of marketing — especially for small businesses. But tactics that worked yesterday might not...

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Welcome to the Metaverse — How Big Tech Impacts Small Business

Local Marketing

Welcome to the Metaverse — How Big Tech Impacts Small Business

Like it or not, big tech is intertwined into our everyday lives. You most likely found this blog via...

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How Do COVID-19 Small Business Loans Work Now?

COVID-19

How Do COVID-19 Small Business Loans Work Now?

With 78% of businesses losing revenue due to the pandemic, many sought additional funding in the form of business...

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It’s a Bird … It’s a Plane … It’s Your Customer the Hero

Reputation

It’s a Bird … It’s a Plane … It’s Your Customer the Hero

Let’s be honest, everyone wants to be a superhero, revered by friends, family and even strangers. While you may...

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Understanding Your Value and Price Accordingly

Payments

Understanding Your Value and Price Accordingly

For small business owners just starting out, or those who are 10 years in, one of the most difficult...

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3 Ways to Reignite the Passion for Your Small Business

Back Office

3 Ways to Reignite the Passion for Your Small Business

Starting your own business is a labor of love. You dive in headfirst to bring your vision to life....

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YouTube’s Evolution: Terms You Need to Know About Shorts

Social Media

YouTube’s Evolution: Terms You Need to Know About Shorts

The most seasoned player in the video streaming game, YouTube, is looking to keep up with the kids, Instagram...

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7 Instagram Terms to Learn Before Hitting the Record Button

Social Media

7 Instagram Terms to Learn Before Hitting the Record Button

Move over TikTok, Instagram is a video-sharing app now. Instagram’s head, Adam Mosseri recently made the bold statement in...

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Thryv Asks: What’s Your Favorite Part of Owning Your Own Business?

Back Office

Thryv Asks: What’s Your Favorite Part of Owning Your Own Business?

With more than 30 million small businesses in the U.S., there’s no doubt that branching out on your own...

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Defining the Difference: Customer Service vs. Customer Experience

Reputation

Defining the Difference: Customer Service vs. Customer Experience

People often use the terms customer service and customer experience interchangeably. The truth is, there are key differences between...

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3 Ways to Prevent Busyness from Turning into Burnout

COVID-19

3 Ways to Prevent Busyness from Turning into Burnout

As the summer months collide with post-pandemic demand, service-based businesses have their foot on the gas trying to keep...

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4 Ways Thryv Helps Manage Your Workload by Working Smarter – Not Harder

Back Office

4 Ways Thryv Helps Manage Your Workload by Working Smarter – Not Harder

Now that pandemic restrictions have been lifted, you’re busier than ever. It’s a welcome feeling compared to just a...

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Thryv Joins “Launchpad America” to Help Small Businesses Succeed Post-Pandemic

Back Office

Thryv Joins “Launchpad America” to Help Small Businesses Succeed Post-Pandemic

In the past year, have you been inspired to start your own business? If so, you aren’t alone. According...

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Leveraging Your Referral Network to Grow and Say “No”

Local Marketing

Leveraging Your Referral Network to Grow and Say “No”

Referrals are an undeniable way to grow your business. However, as we move into the post-pandemic “boom,” a strong...

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TikTok Tips from Creators Crushing the Game

Social Media

TikTok Tips from Creators Crushing the Game

TikTok has taken the social media sphere by storm. But, the question remains: Is TikTok a viable platform for...

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“Near me” Searches are on the Rise – Is Your Small Business Showing Up?

Google My Business

“Near me” Searches are on the Rise – Is Your Small Business Showing Up?

Google searches including the phrase “near me today/tonight” have risen 900% in recent years. Yes, you read that right....

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6 Times Exceptional Customer Experience Created Fanatical Fans for These Small Businesses

Reputation

6 Times Exceptional Customer Experience Created Fanatical Fans for These Small Businesses

If you’ve ever had a conversation with me, you’d know that I’m a fanatical fan of the Cincinnati Bearcats...

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What Makes Your Business Stand Out? 5 Ways to Find your Point of Difference

Local Marketing

What Makes Your Business Stand Out? 5 Ways to Find your Point of Difference

Your business’s point of difference is what sets you apart from your competition. Consider it your competitive advantage. With...

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The Human Side of Digital Transformation

Local Marketing

The Human Side of Digital Transformation

Small businesses across the spectrum are upping their digital game. When businesses understand how these digital efforts work harmoniously...

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Customer Experience 101: What It Is and Why It Matters

CRM

Customer Experience 101: What It Is and Why It Matters

Providing your customers an experience worth talking about is your ace in the hole. But what exactly is customer...

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