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Mind the Language Gap by Honoring Generational Communication Preferences
You've just finished up an appointment with your doctor and stop by the receptionist's desk to make a follow-up appointment...
Avoid Friction — How to Communicate Change to Customers Effectively
No one likes being left in the dark, especially when it comes to changes with their favorite business. Whether it's...
Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back
We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the industry,...
Short-Term Business Growth Strategies That Stick Long Term
It’s hard to focus on growing your business when, well, it’s growing! But taking a step back from the day-to-day...
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