Articles On customer experience

Is Your Mobile Experience Stunting Business Growth?

Mobile Marketing

Is Your Mobile Experience Stunting Business Growth?

Often we place a lot of weight on small businesses to properly market themselves. Yet, you can market your...

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The Power of Online Reviews: Build Brand Reputation and Win Big

Reputation

The Power of Online Reviews: Build Brand Reputation and Win Big

Once upon a time, the idea of asking people for their honest thoughts on your product, and displaying those...

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Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back

Business Websites

Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back

We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the...

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Instagram Live Recap: How Customer Experience Can Transform Your Business

Local Marketing

Instagram Live Recap: How Customer Experience Can Transform Your Business

Our lives have transformed radically within the last four months. While the change was inescapable, it certainly exposed some...

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All Things Modern: Cutting-edge Software for a Flexible Workspace

CRM

All Things Modern: Cutting-edge Software for a Flexible Workspace

While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea...

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Why CRMs Fail and It’s Time to Transition to CXM

CRM

Why CRMs Fail and It’s Time to Transition to CXM

When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...

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[Webinar] Ease Customer Concerns by Leveling Up Their Experience

COVID-19

[Webinar] Ease Customer Concerns by Leveling Up Their Experience

Contibuted by Neal Polachek, Founder of ThinkLikeAnApp Earlier this week, I visited Thryv’s Small Business Expert Webinar Series, along with Grant...

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[Webinar] Think Like An App in Today’s Economy: Remake Your Customer Experience

COVID-19

[Webinar] Think Like An App in Today’s Economy: Remake Your Customer Experience

Contributed by Neal Polachek, Founder of ThinkLikeAnApp I was sharing some photos this morning with a friend who is...

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[Podcast] Why Modern Small Businesses Should Think Like An App

Mobile Marketing

[Podcast] Why Modern Small Businesses Should Think Like An App

Update 03/24/2020: For more from Neal on how COVID-19 is creating a time of urgency — and opportunity —...

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Personalizing the Customer Experience – 4 Ways to Make a Better Impression

CRM

Personalizing the Customer Experience – 4 Ways to Make a Better Impression

Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you...

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Customer Journey Mapping for Small Business

Back Office

Customer Journey Mapping for Small Business

Understanding your customer journey is key in providing a frictionless customer experience— and reaping the finacial benefits that come...

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