Instagram Live Recap: How Customer Experience Can Transform Your Business
Our lives have transformed radically within the last four months. While the change was inescapable, it certainly exposed some...
All Things Modern: Cutting-edge Software for a Flexible Workspace
While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea...
Why CRMs Fail and It’s Time to Transition to CXM
When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...
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[Webinar] Ease Customer Concerns by Leveling Up Their Experience
Contibuted by Neal Polachek, Founder of ThinkLikeAnApp Earlier this week, I visited Thryv’s Small Business Expert Webinar Series, along with Grant...
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[Webinar] Think Like An App in Today’s Economy: Remake Your Customer Experience
Contibuted by Neal Polachek, Founder of ThinkLikeAnApp I was sharing some photos this morning with a friend who is...
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[Podcast] Why Modern Small Businesses Should Think Like An App
Update 03/24/2020: For more from Neal on how COVID-19 is creating a time of urgency — and opportunity —...
Personalizing the Customer Experience – 4 Ways to Make a Better Impression
Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you...