Introducing Pay by SMS Text: Contactless Payments Made Simple
Have an invoice for a job well done? Send it to your client via text message. You read that...
Barry Moltz: What the 2021 Customer Experience Will Look Like
Contributed by Small Business Expert Barry Moltz Customers’ habits drastically changed when the COVID pandemic forced the physical closing...
Run a Safer Business with a Contactless Customer Experience
Here’s your main takeaway for 2020: Businesses must offer a contactless customer experience. It’s what consumers are asking for...
Today’s Transformation Will Help You Meet the Modern Consumer’s Needs
Contributed by Neal Polachek, Founder of ThinkLikeAnApp I don’t know about you, but I often like to look back...
Providing the Best Customer Experience in the COVID Economy
Contributed by Small Business Expert Barry Moltz Customers changed when the COVID pandemic forced the physical closing of millions...
Customer Experience Excellence: 5 Thryv Users Who Are Doing It Right
Thriving as a small business is no easy feat; however, Thryv’s award-winning software makes it a breeze. With a...
Is Your Mobile Experience Stunting Business Growth?
Often we place a lot of weight on small businesses to properly market themselves. Yet, you can market your...
The Power of Online Reviews: Build Brand Reputation and Win Big
Once upon a time, the idea of asking people for their honest thoughts on your product, and displaying those...
Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back
We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the...
Instagram Live Recap: How Customer Experience Can Transform Your Business
Our lives have transformed radically within the last four months. While the change was inescapable, it certainly exposed some...
All Things Modern: Cutting-edge Software for a Flexible Workspace
While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea...
Why CRMs Fail and It’s Time to Transition to CXM
When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...
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[Webinar] Ease Customer Concerns by Leveling Up Their Experience
Contibuted by Neal Polachek, Founder of ThinkLikeAnApp Earlier this week, I visited Thryv’s Small Business Expert Webinar Series, along with Grant...
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[Webinar] Think Like An App in Today’s Economy: Remake Your Customer Experience
Contributed by Neal Polachek, Founder of ThinkLikeAnApp I was sharing some photos this morning with a friend who is...
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[Podcast] Why Modern Small Businesses Should Think Like An App
Update 03/24/2020: For more from Neal on how COVID-19 is creating a time of urgency — and opportunity —...
Personalizing the Customer Experience – 4 Ways to Make a Better Impression
Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you...
Customer Journey Mapping for Small Business
Understanding your customer journey is key in providing a frictionless customer experience— and reaping the finacial benefits that come...