Customer Experience Excellence: 5 Thryv Users Who Are Doing It Right
Thriving as a small business is no easy feat; however, Thryv’s award-winning software makes it a breeze. With a...
New Business from Old Customers: How to Master Customer Retention
If you want to keep the money flowing, you’ll need a steady stream of new customers. It seems simple...
Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back
We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the...
Is Your Communication Style Clicking with Your Core Customers?
Customers are the heart of your business, so it’s important to keep them at the core of everything you...
Let the New Normal Inspire You: Reimagine Your Business or Try a Startup
This year has provided us one crazy event after another. Our lives have shifted radically from how we work...
Get It Together! Disorganization Is a Deal Breaker for Your Customer.
Ever feel like winning a new customer is like going on a first date? And on that date, there...
Instagram Live Recap: How Customer Experience Can Transform Your Business
Our lives have transformed radically within the last four months. While the change was inescapable, it certainly exposed some...
Why CRMs Fail and It’s Time to Transition to CXM
When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...
From Mounds of Paper to Everything in One Place: A Digital Transformation Story
For many parents, filling out financial aid paperwork is a terrifying task. It’s a trip into the unknown, with...
The Secret Weapon for Introvert Entrepreneurs: CRM Software
Networking, sales calls, customer service and vendor relations. These are all activities every entrepreneur knows they need to handle...
![[Video] Why You Should Choose a Cloud-Based CRM](https://3iy1dq1gd54x28xw9d3tmvqk-wpengine.netdna-ssl.com/media/Hero-Image-1-1-1700x675.png)
[Video] Why You Should Choose a Cloud-Based CRM
Ten years ago, 88% of CRMs were hosted on business systems. But today, 87% of CRMs are hosted in...
5 Common CRM Mistakes to Avoid Making at All Costs
The importance of a customer relationship management (CRM) software is something you may already know about as a small...
What is Lead Injection? Why You Need a Better Way to Get Leads into Your CRM
When a consumer reaches out to your business and expresses interest, they become a lead. In marketing, we call...
[Video] Get More Out of Your CRM with Tags
So you’ve upgraded your contact list into a customer relationship management (CRM) system. And hopefully, you’ve entered your contact...
[Video] Turn Your Contact List into Cash
Did you know it’s 6 to 7 times more expensive to attract a new customer than it is to...
7 Questions to Ask Yourself before Investing in a CRM
When most business owners decide their business needs a customer relationship management (CRM) system, they put together a list...
7 Contact List Mistakes You’re Probably Making
Did you know 65% of businesses adopt a customer relationship management (CRM) system within their first 5 years? CRMs...
What to Look for in a CRM: 9 CRM Features You Have to Have
Many local business owners view CRMs (customer relationship management systems) as databases. Basically, they see these systems as a...
Are you making these 6 common mistakes when building your contact list?
Hopefully you use your contact list to communicate regularly with customers and potential clients. You do…have a contact list…right?...
Customer Segmentation for Small Business
If you have a simple customer database or point-of-sale payments system or email marketing list or appointment scheduling software...
SMBs and CRM
What is social CRM? Does it work? Should I be concerned about Twitter and Facebook? Can I get leads...