Select an Account to Sign In

Thryv

Text & Email, Appointment Scheduling, Customer Database

MyDex Account

Pay Bills, View Reporting, Manage Your Listings

Social Media

[Video] Get More Social and Improve Your Customer Service

[Video] Get More Social and Improve Your Customer Service

By | 05.23.19
[Video] Get More Social and Improve Your Customer Service

54% of customers (more than half!) prefer social media for customer care, beating out phone and email.

How do you handle questions and complaints? Here’s how social media could help.

It’s real.

Ever gotten a “canned” email response to a customer service complaint? They’re really impersonal!

Consumers use social media to keep in touch with friends and family. Businesses that use social media to interact with people benefit from the friendly, relatable environment.

It’s fast.

72% of consumers expect responses to customer service complaints within one hour. If you relying on email and phone tag, that might not happen.

Social media lets you follow up:

  • On the go, from your phone
  • Instantly, thanks to notifications
  • In just a few seconds

It’s inexpensive.

You may not realize what you’re paying for customer service. Maybe you have an hourly employee handling phone calls, or you spend your own time answering emails.

Those man hours cost you money.

With the exception of software you use to post and respond across your accounts, social media is practically free.

(Visited 151 times, 1 visits today)

Getting outshined by the competition on social media?

Regain the spotlight with regular tips, on us.

Getting outshined by
the competition on
social media?

Regain the spotlight with regular tips, on us.

Comments

Like what you see?
Get more free content.

Next Up In Social Media

[Podcast] How One Dog Trainer Fetches New Clients With Technology

The pet services industry is booming. People love their pets, and they’re willing to spend big bucks to prove...

Read More

Optimizing Social Media for Mobile: 8 Things You Need to Be Doing Now

It seems only natural to access social media through your mobile device, doesn’t it? Think about how many times...

Read More

Why Your Small Business Needs Instagram Stories Ads, and How to Use Them

Since Instagram’s creation in 2010, it’s grown by leaps and bounds. Right behind Facebook and YouTube, it’s now the...

Read More

Explore the Blog