Articles On customer loyalty

[Video] How to Say “Thank You” During the Holidays

Back Office

[Video] How to Say “Thank You” During the Holidays

Did you know about 65% of a company’s business comes from existing customers? If you rely on repeat business, the...

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[Video] Bet You Didn’t Know CRM Can Do THIS!

CRM

[Video] Bet You Didn’t Know CRM Can Do THIS!

Are you part of the nearly HALF of small businesses (49%) that plan to spend more on customer relationship management...

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Can’t Afford to Give Discounts? 4 Cheap Ways to Promote a Services Business

Local Marketing

Can’t Afford to Give Discounts? 4 Cheap Ways to Promote a Services Business

Small businesses come in all shapes and sizes. So when it comes to promoting a small business, it’s no...

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INFOGRAPHIC: The Composition of a Loyal Customer in 2017

CRM

INFOGRAPHIC: The Composition of a Loyal Customer in 2017

“Nooooorm!” If you ever watched the show Cheers, everybody knew his name. That’s because Norm’s character frequented the same...

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Frequently Asked Questions – Creating Customer Loyalty

CRM

Frequently Asked Questions – Creating Customer Loyalty

How many of you are members of customer loyalty programs? I know I am! I’m all about collecting airline...

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Personalizing the Customer Experience – 4 Ways to Make a Better Impression

CRM

Personalizing the Customer Experience – 4 Ways to Make a Better Impression

Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you...

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The Importance of Customer Loyalty [Infographic]

Back Office

The Importance of Customer Loyalty [Infographic]

Did you know that 82% of small business owners say that loyal customers are the key to growth? And...

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Mobile Utility Marketing Makes Fans Out of Customers

Local Marketing

Mobile Utility Marketing Makes Fans Out of Customers

Everyone knows that the internet is a great medium for any business to promote their products and services.  Within...

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101 Tips to Improve Your Business with Analytics

Back Office

101 Tips to Improve Your Business with Analytics

Why Web Analytics? The task of marketing your company can be very complex.  Business owners must find the balance...

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Is It Time To Give Up Customer Loyalty?

Local Marketing

Is It Time To Give Up Customer Loyalty?

Here’s how things stand from the small business customer relationship angle. We always try to remain loyal to our...

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How To Avoid Losing Customers

Local Marketing

How To Avoid Losing Customers

Let’s face it. Customers, even long-term customers, can be fickle. They want to save money, and that means they...

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How You Can Win Back Customers

Local Marketing

How You Can Win Back Customers

Finding new customers is a challenge, but one of the biggest challenges a business faces is winning back customers...

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How To Sell Experience To Your Customers

Local Marketing

How To Sell Experience To Your Customers

A good businessperson knows that it’s not all about selling just a product to a customer, it’s about the...

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How To Get Your Customers To Tell You What They Want

Local Marketing

How To Get Your Customers To Tell You What They Want

When it comes to our customers, we need to know what they want to give them what they want...

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Transforming Customers Into Communities

Branding

Transforming Customers Into Communities

The evolution of social networking has caused a dramatic shift in how businesses market their products and services, and...

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