Articles On CRM

Your customers love you. How well are you reciprocating? Good CRM shows customers you care by helping you engage and nurture these relationships without the manual back and forth you used to rely on.

All Things Modern: Cutting-edge Software for a Flexible Workspace

CRM

All Things Modern: Cutting-edge Software for a Flexible Workspace

While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea...

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Why CRMs Fail and It’s Time to Transition to CXM

CRM

Why CRMs Fail and It’s Time to Transition to CXM

When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...

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From Mounds of Paper to Everything in One Place: A Digital Transformation Story

Back Office

From Mounds of Paper to Everything in One Place: A Digital Transformation Story

For many parents, filling out financial aid paperwork is a terrifying task. It’s a trip into the unknown, with...

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[Podcast] An Arizona Publisher Uses CRM Software to Connect with His Clients

CRM

[Podcast] An Arizona Publisher Uses CRM Software to Connect with His Clients

Who Is Arizona? If you ask digital publisher Michael Kristiansen, it’s the entrepreneur-friendly state. And that’s exactly why he...

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[Podcast] Rising Consumer Expectations Are Changing How Small Businesses Work

CRM

[Podcast] Rising Consumer Expectations Are Changing How Small Businesses Work

Are you easy to do business with? It’s a broad, tough question to answer. And compared to the average...

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9 Surprising Ways a CRM Can Help Your Small Business

CRM

9 Surprising Ways a CRM Can Help Your Small Business

Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends...

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[Video] Bet You Didn’t Know CRM Can Do THIS!

CRM

[Video] Bet You Didn’t Know CRM Can Do THIS!

Are you part of the nearly HALF of small businesses (49%) that plan to spend more on customer relationship management...

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[Podcast] Pet Groomer and Pup Pamperer Shares What It’s Like to Lead the Pack

CRM

[Podcast] Pet Groomer and Pup Pamperer Shares What It’s Like to Lead the Pack

Many animal services businesses will tell you pet services aren’t all roses. But this small business owner lives for...

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The Secret Weapon for Introvert Entrepreneurs: CRM Software

Back Office

The Secret Weapon for Introvert Entrepreneurs: CRM Software

Networking, sales calls, customer service and vendor relations. These are all activities every entrepreneur knows they need to handle...

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[Video] Why You Should Choose a Cloud-Based CRM

CRM

[Video] Why You Should Choose a Cloud-Based CRM

Ten years ago, 88% of CRMs were hosted on business systems. But today, 87% of CRMs are hosted in...

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5 Common CRM Mistakes to Avoid Making at All Costs

CRM

5 Common CRM Mistakes to Avoid Making at All Costs

The importance of a customer relationship management (CRM) software is something you may already know about as a small...

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Clean Up Your Client Contact List For The New Year in 5 Simple Steps

CRM

Clean Up Your Client Contact List For The New Year in 5 Simple Steps

“New year, new me.” We’ve all heard this before and may have even said it a few times when...

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Why If Your CRM Isn’t Mobile, You’re Doing It Wrong

CRM

Why If Your CRM Isn’t Mobile, You’re Doing It Wrong

Recover your body. Recover your life. Sounds pretty great, right? For The Body Building’s Kasey Kahl, it’s not just...

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What is Lead Injection? Why You Need a Better Way to Get Leads into Your CRM

CRM

What is Lead Injection? Why You Need a Better Way to Get Leads into Your CRM

When a consumer reaches out to your business and expresses interest, they become a lead. In marketing, we call...

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How To Find Out If Your Business Needs CRM

CRM

How To Find Out If Your Business Needs CRM

If you’re like many small business owners, you’ve probably heard about CRM, which stands for customer relationship management. A...

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5 Ways to Book More Appointments Online for Your Services Business

CRM

5 Ways to Book More Appointments Online for Your Services Business

Unhappy with your appointment booking software? If you have a method for booking online appointments online, it should be...

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[Video] Turn Your Contact List into Cash

CRM

[Video] Turn Your Contact List into Cash

Did you know it’s 6 to 7 times more expensive to attract a new customer than it is to...

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7 Questions to Ask Yourself before Investing in a CRM

CRM

7 Questions to Ask Yourself before Investing in a CRM

When most business owners decide their business needs a customer relationship management (CRM) system, they put together a list...

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3 Atypical Ways a CRM Is Your “In” with Artificial Intelligence (AI)

CRM

3 Atypical Ways a CRM Is Your “In” with Artificial Intelligence (AI)

The best customer relationship management (CRM) systems do one thing really well. They bring business owners closer to their...

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7 Contact List Mistakes You’re Probably Making

CRM

7 Contact List Mistakes You’re Probably Making

Did you know 65% of businesses adopt a customer relationship management (CRM) system within their first 5 years? CRMs...

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[Lead Nurturing Essentials] Create Urgency with These 6 Promotions

CRM

[Lead Nurturing Essentials] Create Urgency with These 6 Promotions

How many times have you waited and waited before finally committing to a purchase because the timing just wasn’t...

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