Articles On CRM

Your customers love you. How well are you reciprocating? Good CRM shows customers you care by helping you engage and nurture these relationships without the manual back and forth you used to rely on.

Customer Experience Excellence: 5 Thryv Users Who Are Doing It Right

Business Websites

Customer Experience Excellence: 5 Thryv Users Who Are Doing It Right

Thriving as a small business is no easy feat; however, Thryv’s award-winning software makes it a breeze. With a...

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New Business from Old Customers: How to Master Customer Retention

CRM

New Business from Old Customers: How to Master Customer Retention

If you want to keep the money flowing, you’ll need a steady stream of new customers. It seems simple...

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Millennial Customers Aren’t Impossible to Reach — Tap in with Online Booking

CRM

Millennial Customers Aren’t Impossible to Reach — Tap in with Online Booking

How many apps do you have on your phone? Whether it’s business or personal, they’re there because they make...

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Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back

Business Websites

Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back

We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the...

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Is Your Communication Style Clicking with Your Core Customers?

CRM

Is Your Communication Style Clicking with Your Core Customers?

Customers are the heart of your business, so it’s important to keep them at the core of everything you...

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Let the New Normal Inspire You: Reimagine Your Business or Try a Startup

COVID-19

Let the New Normal Inspire You: Reimagine Your Business or Try a Startup

This year has provided us one crazy event after another. Our lives have shifted radically from how we work...

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Get It Together! Disorganization Is a Deal Breaker for Your Customer.

CRM

Get It Together! Disorganization Is a Deal Breaker for Your Customer.

Ever feel like winning a new customer is like going on a first date? And on that date, there...

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All Things Modern: Cutting-edge Software for a Flexible Workspace

CRM

All Things Modern: Cutting-edge Software for a Flexible Workspace

While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea...

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Why CRMs Fail and It’s Time to Transition to CXM

CRM

Why CRMs Fail and It’s Time to Transition to CXM

When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...

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From Mounds of Paper to Everything in One Place: A Digital Transformation Story

Back Office

From Mounds of Paper to Everything in One Place: A Digital Transformation Story

For many parents, filling out financial aid paperwork is a terrifying task. It’s a trip into the unknown, with...

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[Podcast] An Arizona Publisher Uses CRM Software to Connect with His Clients

CRM

[Podcast] An Arizona Publisher Uses CRM Software to Connect with His Clients

Who Is Arizona? If you ask digital publisher Michael Kristiansen, it’s the entrepreneur-friendly state. And that’s exactly why he...

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[Podcast] Rising Consumer Expectations Are Changing How Small Businesses Work

CRM

[Podcast] Rising Consumer Expectations Are Changing How Small Businesses Work

Are you easy to do business with? It’s a broad, tough question to answer. And compared to the average...

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9 Surprising Ways a CRM Can Help Your Small Business

CRM

9 Surprising Ways a CRM Can Help Your Small Business

Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends...

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[Video] Bet You Didn’t Know CRM Can Do THIS!

CRM

[Video] Bet You Didn’t Know CRM Can Do THIS!

Are you part of the nearly HALF of small businesses (49%) that plan to spend more on customer relationship management...

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[Podcast] Pet Groomer and Pup Pamperer Shares What It’s Like to Lead the Pack

CRM

[Podcast] Pet Groomer and Pup Pamperer Shares What It’s Like to Lead the Pack

Many animal services businesses will tell you pet services aren’t all roses. But this small business owner lives for...

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The Secret Weapon for Introvert Entrepreneurs: CRM Software

Back Office

The Secret Weapon for Introvert Entrepreneurs: CRM Software

Networking, sales calls, customer service and vendor relations. These are all activities every entrepreneur knows they need to handle...

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[Video] Why You Should Choose a Cloud-Based CRM

CRM

[Video] Why You Should Choose a Cloud-Based CRM

Ten years ago, 88% of CRMs were hosted on business systems. But today, 87% of CRMs are hosted in...

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5 Common CRM Mistakes to Avoid Making at All Costs

CRM

5 Common CRM Mistakes to Avoid Making at All Costs

The importance of a customer relationship management (CRM) software is something you may already know about as a small...

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Clean Up Your Client Contact List For The New Year in 5 Simple Steps

CRM

Clean Up Your Client Contact List For The New Year in 5 Simple Steps

“New year, new me.” We’ve all heard this before and may have even said it a few times when...

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Why If Your CRM Isn’t Mobile, You’re Doing It Wrong

CRM

Why If Your CRM Isn’t Mobile, You’re Doing It Wrong

Recover your body. Recover your life. Sounds pretty great, right? For The Body Building’s Kasey Kahl, it’s not just...

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What is Lead Injection? Why You Need a Better Way to Get Leads into Your CRM

CRM

What is Lead Injection? Why You Need a Better Way to Get Leads into Your CRM

When a consumer reaches out to your business and expresses interest, they become a lead. In marketing, we call...

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