Customer Experience Excellence: 5 Thryv Users Who Are Doing It Right
Thriving as a small business is no easy feat; however, Thryv’s award-winning software makes it a breeze. With a...
New Business from Old Customers: How to Master Customer Retention
If you want to keep the money flowing, you’ll need a steady stream of new customers. It seems simple...
Millennial Customers Aren’t Impossible to Reach — Tap in with Online Booking
How many apps do you have on your phone? Whether it’s business or personal, they’re there because they make...
Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back
We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the...
Is Your Communication Style Clicking with Your Core Customers?
Customers are the heart of your business, so it’s important to keep them at the core of everything you...
Let the New Normal Inspire You: Reimagine Your Business or Try a Startup
This year has provided us one crazy event after another. Our lives have shifted radically from how we work...
Get It Together! Disorganization Is a Deal Breaker for Your Customer.
Ever feel like winning a new customer is like going on a first date? And on that date, there...
All Things Modern: Cutting-edge Software for a Flexible Workspace
While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea...
Why CRMs Fail and It’s Time to Transition to CXM
When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...
From Mounds of Paper to Everything in One Place: A Digital Transformation Story
For many parents, filling out financial aid paperwork is a terrifying task. It’s a trip into the unknown, with...
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[Podcast] An Arizona Publisher Uses CRM Software to Connect with His Clients
Who Is Arizona? If you ask digital publisher Michael Kristiansen, it’s the entrepreneur-friendly state. And that’s exactly why he...
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[Podcast] Rising Consumer Expectations Are Changing How Small Businesses Work
Are you easy to do business with? It’s a broad, tough question to answer. And compared to the average...
9 Surprising Ways a CRM Can Help Your Small Business
Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends...
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[Video] Bet You Didn’t Know CRM Can Do THIS!
Are you part of the nearly HALF of small businesses (49%) that plan to spend more on customer relationship management...
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[Podcast] Pet Groomer and Pup Pamperer Shares What It’s Like to Lead the Pack
Many animal services businesses will tell you pet services aren’t all roses. But this small business owner lives for...
The Secret Weapon for Introvert Entrepreneurs: CRM Software
Networking, sales calls, customer service and vendor relations. These are all activities every entrepreneur knows they need to handle...
[Video] Why You Should Choose a Cloud-Based CRM
Ten years ago, 88% of CRMs were hosted on business systems. But today, 87% of CRMs are hosted in...
5 Common CRM Mistakes to Avoid Making at All Costs
The importance of a customer relationship management (CRM) software is something you may already know about as a small...
Clean Up Your Client Contact List For The New Year in 5 Simple Steps
“New year, new me.” We’ve all heard this before and may have even said it a few times when...
Why If Your CRM Isn’t Mobile, You’re Doing It Wrong
Recover your body. Recover your life. Sounds pretty great, right? For The Body Building’s Kasey Kahl, it’s not just...
What is Lead Injection? Why You Need a Better Way to Get Leads into Your CRM
When a consumer reaches out to your business and expresses interest, they become a lead. In marketing, we call...