How to Set Up Your Shiny New CRM in 3 Quick Steps
For the local business owners who choose to automate their marketing or communications, many start with a customer relationship...
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9 Surprising Ways a CRM Can Help Your Small Business
Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends...
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Never Miss an Appointment Again: Reducing No-Shows
For small businesses in the service industry, your ability to book appointments and fill your schedule is one of...
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FAQ: Do I scrub my contact list frequently enough?
Let’s take a quick survey. Raise your hand if any of the following are true about your contact list…...
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Are you making these 6 common mistakes when building your contact list?
Hopefully you use your contact list to communicate regularly with customers and potential clients. You do…have a contact list…right?...
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INFOGRAPHIC: The Composition of a Loyal Customer in 2017
“Nooooorm!” If you ever watched the show Cheers, everybody knew his name. That’s because Norm’s character frequented the same...
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Build Your Contact List on the Down Low
Hopefully you have one or two ways you keep in touch with current customers – text messages if you’re...
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Why Marketing Automation is a Fit for the Small Biz Owner
For many small and mid-sized businesses, marketing automation may seem like something only larger companies can afford to take...
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Frequently Asked Questions – Creating Customer Loyalty
How many of you are members of customer loyalty programs? I know I am! I’m all about collecting airline...
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Personalizing the Customer Experience – 4 Ways to Make a Better Impression
Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you...
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Create Loyal Customers
If you still feel slightly winded and your budget is lighter from all that work you’ve done to acquire...
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Manage and Engage With Your Customer Base – Our Top Resources
It’s an age old question of just about every business owner — once a customer has found you for...
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Keep Your Customers Close – Build a Digital Database [Video]
Do you have an up-to-date list of your customers? Do you keep it on a spreadsheet or on customer...
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Appointment Software: Getting Customers to “Book Now!”
Your online booking software is up and running and you’re ready for clients to slot themselves into your soon-to-be-much-busier...
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Must-Have Mobile Apps For Small Businesses
Running a small business is a massive undertaking and it can be overwhelming. However, there are numerous mobile apps...
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5 Big Asks for Your Customers
Face-to-face, on the phone or online, every contact with a customer is an opportunity to deepen the relationship, and...
Read More![How to Get [Good] Reviews](https://www.thryv.com/media/How-To-Get-Good-Reviews-498142440-1700x675-1700x675.jpg)
How to Get [Good] Reviews
You just got to get out there and actively manage the reviews and ratings online for your business, no...
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To Win Customers, Know Their “Job to Be Done”
Interesting article in the latest Harvard Business Review argues customers have a “job to be done” and they’ll hire...
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Got Data? How to Clean Up and Organize a Customer List
Is this you? Got one list of customers in your email system. One list in your point-of-sale system. One...
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Millennials Winding Road to Purchase [Map]
Every purchase is a winding road for Millennials, according to this research by Alliance Data, the card services and marketing...
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The Importance of Saying Thank You
Recently, I ordered a running armband. It arrived — with a thank you note for my purchase. It was...
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