Back Office

3 Ways to Wear the HR Hat (and Why It’s Important for Small Businesses)

By | 09.07.21

3 Ways to Wear the HR Hat (and Why It’s Important for Small Businesses)

As a small business owner, you’re likely finding yourself putting on “hats” left, right and center. You’re doing it all — from payroll to bookkeeper, marketing and social media, and of course, human resources (HR).

When it’s just you, it’s usually easy. When you add more team members, it gets more complicated.

Notably, your biggest business asset is your people. Taking care of the people who work for you is as important as taking care of your customers. They’re usually the ones at the front of the shop or on the phones, making sure your customers are getting the best experience possible.

This is why having a solid people strategy in place is good for the health of your organization. Below are three ways you can wear the HR hat in your company. In doing so, you’ll expand your business and give your customers a better overall experience.

Wear the Recruitment Hat

Setting your expectations at the interview stage is as important as training your new staff in business procedures. Moreover, being open about expectations from the job advertisement means there’s less worry about candidate burnout. Remember, the goal is finding someone who thrives in your work environment.

In addition, be honest about salary and work challenges. But, just as much, offer a point of difference to working for you. Explain why working at your business will help your employee achieve job satisfaction and feel like a part of the team.

Wear the Well-being Hat

Giving employees reassurance that you have their health and well-being in mind is crucially important. Of course, this is especially true during difficult times.

60 – 80% of workplace accidents are attributed to stress.

This has a flow-back effect on customer experience, which directly affects your bottom line. Your business benefits when you take care of your employees’ well-being. Plus, you’ll create positive word-of-mouth in the process.

Wear the Culture Hat

Organizational Culture (OC) isn’t a buzzword. It’s directly tied to how your employees feel about you and your workplace. A toxic OC can have a feedback effect that creates exclusion, harbors bullying and incubates harassment.

Forcing people to work overtime, providing limited resources or “calling out” people who take sick leave leads to toxic work environments.

Positive OC starts from the top (that’s you). You’re an example to your employees on what they can and cannot do in your workplace.

Wearing the HR Hat eBook

While this is a very general view of the many hats you can wear to achieve positive people management, we’ve got a more in-depth strategy for growing businesses on how to recruit more efficiently, create a positive work culture, and drive easy-to-implement well-being strategies.

Looking for more ways to build a business that people want to work for? Check out our eBook, Wearing the HR Hat.

(Visited 352 times, 1 visits today)

You’re the CEO, CFO,
and chief custodian...,

So a lot goes into running your business. Do it easier.

You’re the CEO, CFO,
and chief custodian...

So a lot goes into running your business. Do it easier.

Like what you see?
Get more free content.

Next Up In Back Office

Succession Planning and Your Business: An Overview

Back Office

Succession Planning and Your Business: An Overview

If you’re a business owner, it’s likely you’ve come across the term “succession planning” before. Succession planning ensures that...

Read More

12 Money Management Tips for 2022 to Free Your Business From Client Dependency

Back Office

12 Money Management Tips for 2022 to Free Your Business From Client Dependency

Your customers are the reason you’re in business. And while they’re keeping you up and running, the financial success...

Read More

In the Trades? Here are 6 Tasks Your Business Should Digitize

Back Office

In the Trades? Here are 6 Tasks Your Business Should Digitize

By Brian Sherman Whether you’re an electrician, HVAC technician, plumber or any other contractor in the trades, the need...

Read More