Company News Mobile App Brings Consumer Protection

By Thryv Contributor | 08.03.10 | 3 min read

August 3, 2010 SuperMedia’s consumer service guarantee lowers the risk associated with hiring contractors, auto body repair shops and thousands of other service-based businesses DALLAS – SuperMedia LLC has integrated its exclusive SuperGuarantee® program, where services provided by select advertisers on® are guaranteed, into Superpages Mobile applications. Mobile consumers now have an end-to-end experience where they can sign up for the SuperGuarantee, find qualified businesses, register service appointments, and, in the event the job is not done right, file a claim to have SuperMedia step in and help make it right.* The SuperGuarantee® program is a national consumer guarantee initiative designed to lower the risk of hiring contractors, plumbers, auto body repair shops and thousands of other service-based businesses. If a consumer is not satisfied with the service provided by a participating SuperGuarantee business, SuperMedia will work to resolve any issues or, if unable to resolve the issue SuperMedia will reimburse the consumer up to $500 of the cost of labor for the service.* “A guarantee is important to consumers, especially when they are entrusting a business to fix something in their house or help at an important event,” said Pete Schwab, director of mobile products at SuperMedia. “We recently surveyed consumers and when hiring a business to perform a service, nine out of 10 prefer to hire one with a service guarantee.** Integrating the SuperGuarantee into our mobile apps makes the guarantee even more convenient to use.” In 2009, Superpages Mobile was the first in the industry to allow users the ability to submit user reviews from within the application. Now, the trend of providing a one-of-a-kind application continues by integrating the SuperGuarantee experience giving consumers the only mobile application backed by the SuperGuarantee. Superpages Mobile applications are available on the iPhone® or iPod® Touch, Blackberry®, and Google Android platforms, and the Superpages Mobile Web site at, is available to use on nearly all mobile phones. “’s mobile applications have increased’s user base and created a very loyal group of followers,” said Schwab. “Our mobile users love the application, they use the apps regularly and count on Superpages Mobile in their daily lives.” Search by keyword or choose popular categories — like automotive, entertainment, restaurants, services and stores. Go from business name and number to full business address and services to viewing search results on a map. Other super features: • Add Photos: Did your food taste as good as it looked? Take a snap shot before you chow down and upload it when you rate your experience. • Find Movies Fast: Search by movie or theater and see show times, read reviews, watch trailers or browse movie posters. • Get Directions: Get step-by-step interactive driving directions with an option to have multiple stops on the way to your destination. • Locate Local WiFi Hotspots: Find free and pay-for-use WiFi hotspots near you. • See your local five-day forecast with current conditions, conduct a reverse lookup of people or businesses and access your My Superpages account to easily see your previous searches. Mobile apps will be featured in Motorola’s MOTODEV booth at CTIA March 23-25 in Las Vegas. Follow on Twitter (@Superpages) and become a fan on Facebook. * Restrictions apply. For full details, see the Terms and Conditions for the SuperGuarantee program at ** Opinion Outpost Panel Consumer Omnibus survey, December 2009


Forward-Looking Statements Certain statements included in this press release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements that include the words “believe,” “will,” “would,” “propose,” “anticipate,” “foresee,” and similar expressions identify forward-looking statements. For a discussion of the risks and uncertainties see SuperMedia’s periodic filings with the Securities and Exchange Commission, which you may view at, and in particular, SuperMedia LLC’s Annual Report on Form 10-K for the fiscal year ending December 31, 2009 and SuperMedia LLC’s subsequent Quarterly Reports on Form 10-Q. About SuperMedia LLC SuperMedia LLC (“SuperMedia”) (NASDAQ:SPMD) is the advertising agency for local small- to medium-sized businesses across the United States. SuperMedia specializes in results. Clickhere results. Ring-the-phone results. Knock-on-the-door results. SuperMedia’s advertising products and services include: the award-winning SuperGuarantee® program, the SuperTradeExchange® program, the now easy-to-read Verizon® SuperYellowPages, FairPoint® SuperYellowPages and Frontier® SuperYellowPages,®,®, Switchboard.comSM, LocalSearch.comSM, Superpages MobileSM and SuperpagesDirect® direct mail products. For more information, visit SPMD-G Media Relations Contacts: Andrew Shane (972) 453-6473 [email protected] 1) Restrictions apply. For full details, see the Terms and Conditions for the SuperGuarantee program at