Articles On online reviews

[Video] Fixing a Bad Online Reputation

Reputation

[Video] Fixing a Bad Online Reputation

94% of consumers say an online review convinced them to avoid a business. Hopefully you’re not that business. But...

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[Podcast] How One Dog Trainer Fetches New Clients With Technology

Social Media

[Podcast] How One Dog Trainer Fetches New Clients With Technology

The pet services industry is booming. People love their pets, and they’re willing to spend big bucks to prove...

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[Video] What Google Wants from Your Online Reviews

Reputation

[Video] What Google Wants from Your Online Reviews

When it comes to SEO, Google is king. They decide which businesses get shown and which are harder to...

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Why Great Customer Service Means More than Smiles and Handshakes

Back Office

Why Great Customer Service Means More than Smiles and Handshakes

I recently came across an article touting a certain quick-service chicken restaurant and its winning recipe for customer satisfaction....

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Top Online Ratings and Review Sites for Every Type of Small Business

Local Marketing

Top Online Ratings and Review Sites for Every Type of Small Business

Not all online ratings and reviews are created equal. The first that come to mind may be important to...

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[Video] Why First-Party Reviews Are So Important

Reputation

[Video] Why First-Party Reviews Are So Important

Ever been asked to leave a review for a business? They probably sent you an email after you paid,...

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Want More Stars? The Secret to Improving Your Online Ratings is First-party Reviews

Online Listings

Want More Stars? The Secret to Improving Your Online Ratings is First-party Reviews

Ever built a new home or contracted out some serious renovations to your current one? I just went through...

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Help! What to Do When Your Business Information Is Wrong on Yelp

Online Listings

Help! What to Do When Your Business Information Is Wrong on Yelp

Cue sounds of a broken record…it’s time to talk about your online listings again. We talk about it a...

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[Video] The DOs and DON’Ts of Getting Online Reviews

Reputation

[Video] The DOs and DON’Ts of Getting Online Reviews

Raise your hand if you’ve asked a friend…or better yet your entire group of Facebook friends…for a recommendation lately....

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6 Ways to Get More Online Reviews and Boost Your Reputation

Reputation

6 Ways to Get More Online Reviews and Boost Your Reputation

That 3-star rating got you down in the dumps? You’re not alone. As of mid-2018, Yelp users had generated...

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How Online Reviews Impact Your Search Engine Optimization (SEO) in 2018

SEO

How Online Reviews Impact Your Search Engine Optimization (SEO) in 2018

We recently gave you our Top 3 SEO Basics for getting your small business found online when consumers search...

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The Craziest Online Reviews Ever

Back Office

The Craziest Online Reviews Ever

Online reviews. For small business owners, they can be your best friend or your worst nightmare. Some companies have found new...

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Invisible on Google? Take These Emergency SEO Steps Now

SEO

Invisible on Google? Take These Emergency SEO Steps Now

Your site is staggering along on page # infinity in Google searches for your business type and town name....

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