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[Video] Fixing a Bad Online Reputation
94% of consumers say an online review convinced them to avoid a business. Hopefully you’re not that business. But...
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[Podcast] How One Dog Trainer Fetches New Clients With Technology
The pet services industry is booming. People love their pets, and they’re willing to spend big bucks to prove...
[Video] What Google Wants from Your Online Reviews
When it comes to SEO, Google is king. They decide which businesses get shown and which are harder to...
Why Great Customer Service Means More than Smiles and Handshakes
I recently came across an article touting a certain quick-service chicken restaurant and its winning recipe for customer satisfaction....
Top Online Ratings and Review Sites for Every Type of Small Business
Not all online ratings and reviews are created equal. The first that come to mind may be important to...
[Video] Why First-Party Reviews Are So Important
Ever been asked to leave a review for a business? They probably sent you an email after you paid,...
Want More Stars? The Secret to Improving Your Online Ratings is First-party Reviews
Ever built a new home or contracted out some serious renovations to your current one? I just went through...
Help! What to Do When Your Business Information Is Wrong on Yelp
Cue sounds of a broken record…it’s time to talk about your online listings again. We talk about it a...
[Video] The DOs and DON’Ts of Getting Online Reviews
Raise your hand if you’ve asked a friend…or better yet your entire group of Facebook friends…for a recommendation lately....
6 Ways to Get More Online Reviews and Boost Your Reputation
That 3-star rating got you down in the dumps? You’re not alone. As of mid-2018, Yelp users had generated...
How Online Reviews Impact Your Search Engine Optimization (SEO) in 2018
We recently gave you our Top 3 SEO Basics for getting your small business found online when consumers search...
The Craziest Online Reviews Ever
Online reviews. For small business owners, they can be your best friend or your worst nightmare. Some companies have found new...
Invisible on Google? Take These Emergency SEO Steps Now
Your site is staggering along on page # infinity in Google searches for your business type and town name....