Articles On online ratings and reviews

Reviews are Recommendations on Facebook: What It Means for Small Business

Social Media

Reviews are Recommendations on Facebook: What It Means for Small Business

1.6 billion. That’s the number of consumers around the world who follow or are connected to a small business...

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[Video] Fixing a Bad Online Reputation

Reputation

[Video] Fixing a Bad Online Reputation

94% of consumers say an online review convinced them to avoid a business. Hopefully you’re not that business. But...

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3 Yelp Horror Stories Every Business Owner Should Read

Local Marketing

3 Yelp Horror Stories Every Business Owner Should Read

Whether you like it or not, if you own a local business, it’s probably listed on Yelp. That’s because...

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[Video] What Google Wants from Your Online Reviews

Reputation

[Video] What Google Wants from Your Online Reviews

When it comes to SEO, Google is king. They decide which businesses get shown and which are harder to...

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Why Great Customer Service Means More than Smiles and Handshakes

Back Office

Why Great Customer Service Means More than Smiles and Handshakes

I recently came across an article touting a certain quick-service chicken restaurant and its winning recipe for customer satisfaction....

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