Articles On customer relationship management

All Things Modern: Cutting-edge Software for a Flexible Workspace

CRM

All Things Modern: Cutting-edge Software for a Flexible Workspace

While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea...

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Why CRMs Fail and It’s Time to Transition to CXM

CRM

Why CRMs Fail and It’s Time to Transition to CXM

When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...

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[Video] Bet You Didn’t Know CRM Can Do THIS!

CRM

[Video] Bet You Didn’t Know CRM Can Do THIS!

Are you part of the nearly HALF of small businesses (49%) that plan to spend more on customer relationship management...

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[Video] Why You Should Choose a Cloud-Based CRM

CRM

[Video] Why You Should Choose a Cloud-Based CRM

Ten years ago, 88% of CRMs were hosted on business systems. But today, 87% of CRMs are hosted in...

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How To Find Out If Your Business Needs CRM

CRM

How To Find Out If Your Business Needs CRM

If you’re like many small business owners, you’ve probably heard about CRM, which stands for customer relationship management. A...

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5 Different Types of Complainers (and How to Deal with Them)

CRM

5 Different Types of Complainers (and How to Deal with Them)

Complaints are simply a fact of life when it comes to business. And whether the blame lies with you...

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SMBs and CRM

CRM

SMBs and CRM

What is social CRM? Does it work? Should I be concerned about Twitter and Facebook? Can I get leads...

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