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Articles On customer relationship management

customer relationship management Articles

How To Find Out If Your Business Needs CRM

How To Find Out If Your Business Needs CRM

If you’re like many small business owners, you’ve probably heard about CRM, which stands for customer relationship management. A...

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5 Types of Complainers (and How to Deal with Them)

5 Types of Complainers (and How to Deal with Them)

Complaints are simply a fact of life when it comes to business. And whether the blame lies with you...

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SMBs and CRM

SMBs and CRM

What is social CRM? Does it work? Should I be concerned about Twitter and Facebook? Can I get leads...

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