Jarvis Electric

Kirk Dulin Swansea, IL

Doing Business Easier since 2023 .

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The Challenge

Before Thryv — or as Kirk Dulin, Operations Manager at Jarvis Electric calls it, “BT” — the office at Jarvis Electric was cluttered with lots of pens and paper. Important customer information was scattered everywhere, and trying to manage it all was, to say the least, time-consuming.

They needed a system that would help them organize their customer information, manage the 50– to –100 phone calls they received daily, and – perhaps to state the obvious — save them time.

Now, with everything streamlined through Thryv, there are no more late nights in the office, trying to piece everything together.

Benefits

CRM

With Thryv’s robust CRM, everything from customer contact information to project history is in one location, helping Jarvis streamline operations. Kirk and the team especially love the notes feature. “We previously had to call our electricians and tell them special critical notes. Now, all we need to do is copy and paste, and the on-site electricians have all the information they need right at their fingertips.”

Reduce reliance on pen and paper.

Documents

For Jarvis Electric, the process of getting customers to sign documents and estimates was very chaotic. "Before Thryv, we would visit their houses with paper and pen, having them sign it [in person]; then, we would email it over. They'd print it off, sign it there, and send it back to us, where we would upload it to our cloud drive.” Not exactly the most streamlined process. Now, with Thryv Signatures, Kirk and the team can send and receive signatures within a matter of minutes.

Sign smarter with Thryv Signatures.

Client Communication

“I can genuinely say that Thryv helps us achieve more in way less time.” Compared to all the different channels Jarvis was using to communicate with customers previously, Thryv’s streamlined lets the team directly engage with customers through their preferred channels, simplifying the process. The new approach simplifies communication for customers, taking away the need to juggle multiple conversations from different channels – and making it all more efficient for Kirk and the team.

Cure your communication struggles.

Successes

Fielding phone calls, tracking down signatures, and searching through piles of paperwork wasn’t an efficient way to do business. Now, Thryv serves as the daily pulse of operations at Jarvis Electric, enabling them to accomplish much more in significantly less time. Thryv allows them to:

Organize client information, including contact details and special notes.
Capture customer signatures within minutes.
Simplify communication management by eliminating the need to switch between messaging apps.

Kirk sums it up best, “Thryv has been so critical to our success over the past few years, and I wouldn’t want to imagine life without it.”