Why CRMs Fail and It’s Time to Transition to CXM
When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise...
Ready for Business to Go Back to Normal? Why It’s Never Going to Happen
We are in the middle of the largest and quickest shift in consumer behavior mankind has ever experienced. The...
Technology Leaders Push Forward despite COVID-19: Introducing Thryv App Market
Businesses that endure through economic downturns have one thing in common. They continue innovating, even in times of crisis....
Running a Small Business in a Virtual World: 5 Ways to Adapt to the COVID-19 Outbreak
During the novel coronavirus (COVID-19) outbreak of 2020, many governments and businesses are asking employees to stay home and...
Why Saying You Can’t Compete with Big Business Reviews is a Copout
If you had to guess, which theme parks would you say are among the top 5 most recommended theme...
Want More Stars? The Secret to Improving Your Online Ratings is First-party Reviews
Ever built a new home or contracted out some serious renovations to your current one? I just went through...
You’ll Never Get Paid the Same Way Again – Why, and How to Prepare
Getting paid is probably the best part of your day. But aside from planning how you’ll spend those hard-earned...