Derkia Thomas

Reviews & Reputation

Stop Flying By The Seat Of Your Pants — Gain Control Over Your Business

You decided to run a business, and you've got skin in the game by now. But after a few years,…

Derkia Thomas · 3 min read

Small Business Marketing

5 Sneaky Ways Invoice Marketing Can Increase Customer Engagement

Pop quiz: What's the one document from your company that your customers wouldn't dare ignore? If you said the ever-important…

Derkia Thomas · 3 min read

Small Business Communication

Mind the Language Gap by Honoring Generational Communication Preferences

You've just finished up an appointment with your doctor and stop by the receptionist's desk to make a follow-up appointment…

Derkia Thomas · 3 min read

Small Business Communication

Avoid Friction — How to Communicate Change to Customers Effectively

No one likes being left in the dark, especially when it comes to changes with their favorite business. Whether it's…

Derkia Thomas · 3 min read

Small Business Marketing

Why Customer Advocacy is the Key to Small Business Success

When it comes to your customers, it's not enough to simply appeal to them. You want them to become your…

Derkia Thomas · 2 min read

Customer Retention

Is Cash Still King? Or Will Digital Payments Replace Cash?

With the digital push of 2020, cash usage declined. The surge in contactless payments and the fact that it's still…

Derkia Thomas · 1 min read