Running a plumbing business isn’t just about fixing pipes and stopping leaks. You’re fielding phone calls while you’re under a sink. You’re trying to remember who needs an estimate, who still hasn’t paid their invoice, and which job site to hit next. On top of that, you’re trying to keep your reputation strong, stay organized, and maybe even grow your business.
It’s a lot. That’s why more plumbers are turning to software to help simplify the business side of running their companies and make more time for the work they actually enjoy. With the right plumbing software, you can take back control of your day and your business.
Why plumbers need small business software
Let’s face it: running a plumbing business demands a lot more than plumbing skills. You’re constantly switching roles — salesperson, marketer, scheduler, bookkeeper, customer service rep — and doing it all while still trying to get jobs done right.
Small business software is built to take some of that pressure off your shoulders. Here’s how it can help:
- Find your customers and prospects — and help them find you: With software that supports SEO, social media, and online listings, your business will appear in the very places where your customers are searching for plumbers. The easier it is to find you, the more likely you are to win the job.
- Sell your services more effectively: From online booking to fast estimates, software for plumbing businesses helps you respond quickly and close the deal before competitors even reply.
- Simplify communication with customers and your team: Keep all your texts, emails, and updates in one place. Whether you’re sending appointment reminders or assigning jobs to your crew, it’s all at your fingertips.
- Keep a healthy cash flow: Digital invoices and payment tools help you get paid faster — and make it easier for customers to pay you. No more chasing checks or forgetting overdue balances.
- Work more efficiently, with less manual effort: Automate the routine stuff, like scheduling reminders or collecting reviews. That way, your day runs smoother, and you can focus on the real work.
- Build your reputation with reviews and online visibility: Great service deserves recognition. Request and showcase reviews automatically and stay visible on Google, Yelp, and other platforms.
- Focus more on plumbing jobs and less on admin work: With fewer manual tasks and everything in one place, you’ll spend more time on the job — and less time buried in paperwork.
Types of software plumbers should have
The right plumbing software supports every part of your business — from getting discovered online to winning the job to managing your team and getting paid. Here’s a breakdown of the small business software tools that can help, organized by the role they play in your success.
Marketing: Get found and stay top of mind
- Website builder: A modern, mobile-friendly website is your digital storefront. It makes it easy for customers to learn about your services, request appointments, and trust that you’re a professional. Good website software lets you update content, post new photos, and respond to customer requests quickly.
- Social media management: Consistently posting on social media builds trust and keeps your business visible. Social media tools help you plan content, respond to comments, and manage multiple social platforms in one place, so you can stay active without eating up your entire day.
- Reputation management: Positive reviews can make or break a customer’s decision to call you. Reputation tools help you request, collect, and showcase reviews across platforms like Google and Yelp so new customers feel confident hiring you.
- Online listings and Google Business Profile management: Keeping your business information up-to-date is key to showing up in local searches. This type of software keeps your address, phone number, hours, and services consistent across directories, boosting your visibility and credibility.
- SEO management: Search engine optimization helps your website rank higher in search results. SEO tools help you choose the right keywords, write better content, and track how your site performs over time.
- Marketing software: From seasonal discounts to service reminders, marketing software helps you stay connected with your customers and drive awareness for new customers. Send emails and texts to keep your brand top of mind and encourage repeat business.
Sales: Win more jobs with better tools
- Lead generation: Getting leads in the door is the first step to booking more jobs. Lead generation tools help you attract new prospects from search, social media, and online ads—then the software delivers them straight to your inbox or dashboard so you can respond quickly and convert more of them into paying customers.
- Pipeline management: Organize your jobs from first inquiry to final payment. Know which customers are waiting on estimates, who needs a follow-up, and what jobs are in progress — all in one clear dashboard.
- Estimating and invoicing: Professional-looking quotes and invoices build trust and speed up payment. This software lets you send estimates fast, convert them into invoices with one click, and track what’s been paid.
- Digital payments: Give customers flexible ways to pay — online, in person, or by phone. Payment tools simplify transactions and improve your cash flow.
- Customer portal: Make it easy for customers to check estimates, pay invoices, schedule appointments, and send messages — all in one secure place. It creates a smoother, more professional experience.
Business management: Run a tight ship
- Scheduling for appointments: When your schedule is full and fast-changing, you need a system that keeps things organized. Scheduling software lets customers book online 24/7 and automatically sends confirmations and reminders to reduce no-shows.
- CRM: Keep track of every customer’s contact info, service history, and notes. A CRM helps you deliver better service, follow up consistently, and remember the little details that turn first-time customers into repeat clients.
- Team and customer communications tools: Stop juggling texts and emails across multiple platforms. Communication tools keep all your messages in one place, so you and your team can respond quickly and professionally.
- Document management: Whether it’s contracts, service records, or photos from a job site, document tools help you store and access everything you need from any device. No more digging through paper files or asking your techs to resend job photos.
Automate the busywork and free up your time
Manual tasks can pile up quickly. Things like sending appointment reminders, logging job details, and chasing down payments are absolutely necessary, but they eat up valuable time. With automation tools, those tasks happen in the background while you focus on running your business.
- Your scheduling, follow-ups, and invoices go out on time without you having to think about it.
- Estimates turn into jobs faster when customers can approve them with one click.
- Review requests go out automatically after each job, helping you keep your online reputation strong.
Good plumbing software takes care of the repetitive stuff so you can focus on the work only you can do. For example, instead of texting every customer to confirm an appointment, you can use automated software to send reminders and updates automatically. And when a job wraps up, a review request and payment link can be triggered instantly, without you lifting a finger.
Thryv software and what you can do with it
Thryv® is an industry-leading marketing and sales solution built to help small businesses like yours get discovered online, land more sales, and grow efficiently. While you focus on running your business, Thryv works in the background, bringing together everything you need to market, sell, and grow your business.
Plumbers use Thryv to take control of their daily operations and deliver a smoother customer experience. It includes all the tools mentioned above in one place, plus additional tools for running your business more easily.
With Thryv’s plumbing business tools, you can:
- Get found online with a branded website, SEO tools, and listings management across 60+ directories.
- Capture and convert new customers with online booking, lead delivery, and lots of plumbing marketing ideas.
- Nurture customers through automated review requests, text and email campaigns, and referral tools.
- Collect payments and track transactions in one secure dashboard.
- Manage your team’s calendar, job status, and customer updates from anywhere.
- Respond to reviews, monitor your online reputation, and post on social media — all from a single login.
Thryv makes it easy to stay organized, impress your customers, and grow efficiently — without juggling separate systems or doing everything manually.
Why plumbers choose Thryv
Plumbers choose Thryv because it’s one powerful solution that simplifies how they run their businesses, no matter where they are. Whether you’re in the office, on a job site, or in your truck, Thryv gives you access to all your tools in one secure login.
With Thryv, you get:
- A mobile app that keeps your business in your pocket so you can manage scheduling, payments, and communication on the go
- Seamless integrations with the tools you already use, so everything works together smoothly
- Friendly, expert support that’s available when you need it, with guidance that goes beyond tech support
You don’t have to waste time switching between platforms or worrying about missed leads or late invoices. Thryv’s software for plumbing businesses helps you get found online, capture and convert new customers, and drive repeat business efficiently and reliably all in one place.
