All of us here at Thryv are thrilled to share the news that we have won two 2021 APPEALIE Awards. This year, Thryv won the Overall SaaS Award – Customer Service and SaaS Customer Success Award. Hundreds of U.S. SaaS companies applied, and only 23 were named APPEALIE final winners.

“And as software moves deeper into all of our work and lives, user expectations are ever-increasing,” said Matt Harney, founder of APPEALIE. “Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences.”

This is the first year that Thryv has won the Overall SaaS Award – Customer Service.

“This is absolutely a feather in our cap. We are incredibly honored and humbled for winning in the customer service category,” said Grant Freeman, Thryv’s Chief Customer Officer. “Awards like this are indeed special. However, being able to provide the tools and unlimited 24/7 support that our small business clients need to succeed is what drives us every single day.”

Building Customer Success

This is the second year in a row that Thryv has won the SaaS Customer Success Award. This award is focused on real-world client stories who have used the software and have built success by doing so.

“Our product team is thoroughly dedicated to ensuring the improvements we make to the Thryv platform are 100 percent focused on helping our customers succeed,” said Ryan Cantor, Thryv’s Chief Product Officer. “In fact, of the 85 product launches and enhancements we’ve made this year, over 80 percent of them came from feedback and requests we received directly from and working with Thryv users.”

APPEALIE Awards winners use Net Promoter Scores™ (NPS), user interface and experience, recent product improvements and customer feedback. APPEALIE uses third-party analyst research, such as popular software review platforms. For example, winners must have a rating of 4.5 or higher on G2 and Capterra.

“As software becomes more ubiquitous in our work and personal lives, the expectations of the users are continually growing. Our highly selective award honors customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences,” said Arabella Solaybar of APPEALIE.

More Awards for Thryv

Thryv also received the exciting news that it is a 2021 finalist for The Digital Transformation & Operational Excellence Awards in the following two categories, thanks to its unwavering commitment to helping businesses embrace digital transformation and provide exceptional customer experience

  • Best Achievement in Operational Excellence to deliver Digital Transformation
  • Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

The DTOE awards are part of the global Business Transformation & Operational Excellence Summit (BTOES). Past winners of these awards have included Intel, HP, Cisco, MetLife and IBM. DTOE will announce the final winners in December 2021.

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