Using data from over 20 respected sources, the folks at PeopleClaim have put together the following infographic on online reviews. They were curious how many people were searching for reviews, what they were finding, and what type of decisions they were making based on this information.
Whether you want them to or not, your customers are commenting about your business online. Somewhere. Check out these related posts:
How to get reviews for your business?
Using your blog for reputation management.