Select an Account to Sign In

Thryv

Text & Email, Appointment Scheduling, Customer Database

MyDex Account

Pay Bills, View Reporting, Manage Your Listings

CRM

Customers Really Want to Call You [Infographic]

Customers Really Want to Call You [Infographic]

By | 02.17.16
Customers Really Want to Call You [Infographic]

With all the excitement about mobile marketing, mobile websites, mobile advertising, it’s good to be reminded that the best outcome for any local business from all that mobility is an old-fashioned phone call.

Call tracking service Invoca surveyed mobile phone users and found that’s still a preferred way to contact businesses: 65% said they had called a business in the past month vs. 24% who said they had filled out a contact form on their phones.

A clear majority said they prefer to discuss $100-plus purchases in a call. And 80% said a good phone experience would make them a repeat customer.

One implication: Treat those phone calls like the valuable leads they are, ideally with a call tracking system or customer relationship management software.

Here’s the full report from Invoca.

State of the Mobile Experience Infographic from Invoca

 

(Visited 70 times, 1 visits today)
Share on: Share to Facebook Share to Twitter Share to LinkedIn
Comments

Like what you see?
Get more free content.

Next Up In CRM

9 Surprising Ways a CRM Can Help Your Small Business

9 Surprising Ways a CRM Can Help Your Small Business

Read More

[Video] Bet You Didn’t Know CRM Can Do THIS!

[Video] Bet You Didn’t Know CRM Can Do THIS!

Read More

[Podcast] How One Wellness Business Builds Healthy and Loyal Clients Everyday

[Podcast] How One Wellness Business Builds Healthy and Loyal Clients Everyday

Read More

Explore the Blog