Latest blogs by Margie Zable Fisher
What's the Best "Tone of Voice" for Email Customer Service?
When you're dealing with an unhappy customer, it's not just what you say, but how you say it. This...
11 Social Media-Inspired Words That Are Now in the Dictionary. Srsly!
English is a "living language," often in spite of our best efforts to harm it irreparably....
Great Customer Service: Own Up to Your Mistakes
Uh oh. Ever have that feeling—the sense of dread of knowing that you messed up? And not just a...
More blogs by Margie Zable Fisher
