Attract more customers with fitness studio management software
When you’re running a fitness studio, delivering superior customer experiences is the key to attracting and keeping your clientele – and getting a leg up on your competition. Fitness is a notoriously competitive industry, and if a customer is not happy with your business, they’re more than likely to take their workout to the next studio down the street.
The right fitness studio management software can help you improve your customer experience. With software that automates and personalizes communication, you can build stronger connections by always following up at the right time with messaging that reflects each customer’s history and preferences. Superior software will also offer lots of conveniences for your customers, including online appointment booking, easy-to-use online payments, and a client portal where customers can access self-service options.
As a do-it-all small business management platform, Thryv offers fitness studio management software that covers these capabilities and more. Thryv lets you spend less time focusing on routine admin and marketing tasks so you can spend more time ensuring that every customer has an exceptional experience.
How a centralized CRM benefits your fitness studio
A customer relationship management (CRM) system is essential for any business that’s customer focused. A CRM keeps track of every detail about your customer – from personal details and preferences to previous purchases and a history of every interaction.
With software for fitness studios and the information in your CRM, you can:
- Personalize communication: With detailed information about your customers, you can easily and automatically personalize communication with each person. Create templates and use automated text and email marketing software to customize and send messages to customers at the right time, based on details from your CRM. For example, you can send messages to congratulate customers on their birthdays, to recognize the anniversary of their membership, or to check in on customers who haven’t joined a class in the past month.
- Improve sales: The data in your CRM reveals what kinds of services each customer prefers – and what products or services they haven’t yet purchased. Use that data to boost your revenues by upselling and cross-selling customers on new fitness classes, experiences, and gear.
- Build your online reputation: Your CRM can help you find the best time to ask each customer for a review of their experience and make it easy for customers to submit comments online.
- Understand your customers: By analyzing your CRM data, you can better understand which marketing tactics and messages are most effective at attracting different types of customers.
Fitness studio management software from Thryv
Thryv delivers an all-in-one platform with tools that help small businesses communicate with clients and team members, manage day-to-day business, and attract new customers to grow the business. From marketing software for HVAC firms to franchise software for retail stores, Thryv helps small businesses in every industry to automate tasks, simplify routines, and take control of schedules.
Thryv’s fitness studio management software provides everything you need to run your studio more easily and efficiently.
A powerful CRM
Thryv’s CRM is the center of the Thryv platform, keeping every customer record and detail organized. With Thryv, you can create customized views of each client based on attributes most important to you. Create custom records with information like emergency contacts, medications, allergies, and special care instructions. Thryv makes it easy to find, filter, tag, and easily track your contacts.
Scheduling and calendars
Thryv’s fitness studio management software lets you easily manage appointments with automated online booking. Customers can go online at their convenience to schedule, reschedule, or cancel appointments – Thryv automatically updates and synchronizes calendars across your entire team. When customers sign up for coaching and classes, Thryv automatically assigns them to specific individuals to encourage repeat business.
Automate communications
Thryv’s software for fitness studios managers helps you stay top of mind with customers through automated reminders and communication. Deliver reminders, updates, and marketing offers via text and email. Get a text-enabled business number so customers can easily respond and interact with your team. Automate email interactions so you’ll never forget to follow up, even with communications scheduled months into the future.
What else can you do with Thryv?
Thryv’s fitness studio management software also helps you:
- Centralize communications: Thryv provides a centralized, unified inbox that consolidates messages across all your channels to improve inbox management. With Thryv, you can view and respond to emails, DMs, texts, calls, and web chats in one place, while your contacts can continue to interact with you on the channel of their choice.
- Stay in touch with your team: Thryv’s TeamChat makes it easy to keep everyone on the same page through instant updates.
- Automate invoicing: Automatically generate invoices online. Let your customers pay online as well to accelerate cash flow.
- Manage social media: Post to all your social accounts from one dashboard. Use Thryv’s rich library of pre-written posts and images to create compelling content. Schedule content to be published later – Thryv will post it at the optimal time on each channel.
- Digitize your filing system: Move your files and documents online to eliminate paper clutter. Securely request, store, and share files with your clients online.
- Update online listings: Upload your latest business details once and let Thryv automatically update 60+ business listings sites.
- Monitor reviews: Manage your online reputation by getting immediate notifications when customers post comments or reviews on major sites.
- Streamline payments: Give your customers more ways to pay. Process and track payments quickly from anywhere.
- Let customers help themselves: Give your customers a secure online portal where they can access self-service options, get information about their account, schedule or reschedule appointments, upload paperwork, and more – without needing to interact with you or your staff.
- Run smarter marketing campaigns: Grow your business with marketing tools that help you create, run, and manage smarter campaigns. Use real-time analytics to understand what’s working and where you can improve. Get AI-powered recommendations to make the most of your marketing budget.
Why Thryv?
Thryv’s cloud-based software for small businesses offers a more effective way to run your fitness studio. Whether you want to attract new customers, grow your business, simplify your day-to-day or close gaps in communication, Thryv’s fitness studio management software has you covered.
With Thryv, your business tools are available at any time you need them, on any device – mobile phone, laptop, tablet, or desktop. Thryv integrates easily with the productivity solutions you already use like QuickBooks, Gmail, Facebook, and MailChimp. With Thryv’s do-it-all platform, you only need to login once each day to access the software you need – no more jumping from one platform to another and reentering your password all day long. Support from Thryv specialists is available 24/7, and Thryv keeps your data safe and secure through advanced encryption and customized account access controls. And with Thryv’s cloud-based solutions, you get all the tools you need for one predictable monthly subscription fee.
