Customer Relationship Management Software

Build your business with customer relationship management software

Turning prospects into customers and customers into loyal advocates is the dream of every small business owner, and the right customer relationship management software can help. A CRM system for small business can streamline the time-consuming tasks of collecting, organizing, updating and managing customer information. More importantly, CRM technology can give your small business the power to automate the process of nurturing customer relationships, helping you build a loyal client base with less effort.

As a do-it-all platform with powerful business management software, Thryv offers customer relationship management software that can help your small business make a big impression.

The benefits of CRM software

The right customer relationship management software can deliver huge advantages for managing your business and impressing customers.

Understand your target customers
Your customer relationship management software can reveal all kinds of insights about who’s buying your products and engaging your services. By analyzing this information, you can better understand who your customers are, which in turn reveals the types of customers you can target most successfully.

Enhance customer satisfaction
CRM systems are helpful for documenting customer preferences and details you can use to personalize communications. From sending birthday greetings to offering a discount on a customer’s favorite products, communications that make customers feel special are bound to enhance their satisfaction.

Increase retention
Sending appointment reminders, post-purchase surveys and regular promotions is a powerful way to keep your business top of mind with customers, ensuring they’ll become repeat visitors.

Simplify communications
CRM software can help you automate communications with customers, including sending automatic appointment reminders and follow-ups. The best customer relationship management software will even help you draft content and schedule text messages and emails days or weeks in advance.

Test marketing campaigns
By making it easy to organize customers into segments, your CRM technology can help you test different marketing tactics to see what’s most effective with different kinds of customers.

Customer relationship management software from Thryv

Thryv is an end-to-end platform with solutions for small business that increase efficiency and streamline organization across the board – from marketing and social media to invoicing and managing your online reputation. As a do-it-all offering, Thryv lets you log in once and access all the tools you need to stay organized and efficient throughout the business day.

Thryv’s CRM system for small business lets you easily mine your customer data for insights that can help nurture relationships, build loyalty and enhance satisfaction.

Centralize customer information
With Thryv, you can load, find and filter all your contacts in one place – no more sifting various through spreadsheets, apps and lists or constantly importing data from multiple sources.

Automatically engage and nurture leads
Thryv’s marketing automation tools help you effortlessly stay in touch with customers. Establish trigger-based email and marketing campaigns that send the perfect message at specific times – on customer birthdays, two weeks after a purchase, just prior to an appointment, or when you’re rolling out new products and services that match a customer’s expressed interests.

Engage customers with a secure portal
Thryv’s online portal technology gives customers a secure place where they can log in to schedule appointments, make payments, share documents or send messages.

Enrich your customer records
Thryv can automatically search the internet for information about your contacts, pulling data from public sites like social media platforms to provide more detail and help you understand your customers better.

What else can you do with Thryv?

In addition to client management software for small business, you’ll find a wealth of additional tools on the Thryv platform.

  • Online presence tools automatically sync your business info across 40+ listing sites – including Google Business Profile – to boost your credibility with search engines and help customers find you more easily online.
  • Social media tools let you connect your LinkedIn, Facebook, Instagram and Twitter accounts, creating and posting content from one location.
  • Customer communication technology allows you to contact customers on their channel of choice – email, text social media and more – while viewing all conversations from one inbox in client-specific threads.
  • Scheduling and appointment-booking capabilities make it easy for customers to request appointments anytime, day or night, while keeping calendars for your entire team in sync.
  • Sales and payment technology lets you get paid faster by making invoices available online and by giving customers more ways to pay.
  • Reputation management software helps you automatically request reviews at the perfect time, monitor comments online and respond quickly to protect and build your reputation.
  • Document storage and sharing solutions eliminate paper clutter while allowing you and your contacts to securely share files, edit documents online and keep track of the most recent versions.
  • Build a small business website with help from Thryv’s in-house designers who will optimize your site to make your business as visible as possible with top search engines.

Why customers choose Thryv

Tens of thousands of small business owners choose Thryv to organize their work and manage daily business operations more efficiently. Our platform offers a single location where you can access all the tools you need to run your business. Whether you’re looking to find more customers, simplify scheduling, generate more cash flow or secure your online reputation, Thryv delivers the tools to do it all in one simple package that integrates easily with the productivity solutions you already use.

Along with customer database software for small business that you can access on any device, Thryv also offers a free mobile app that lets you take your business tools everywhere you go. No other small business management platform provides the kind of unlimited, 24/7 support you’ll find with Thryv, where you can always access customer support personnel who have both small business savvy and technical know-how. You’ll also find lots of free tools on our platform including a payment processing calculator, an invoice template, a review link generator, an email marketing assessment, a product pricing calculator and much more.

Customer Relationship Management Software FAQs

Your customer relationship management software questions, answered.

What is customer relationship management software?

Customer relationship management software, or CRM software, keeps track of customers and customer interactions, helping businesses to understand the wants, needs and preferences of customers and to engage customers with more personalized communication.

What are the benefits of CRM software?

Customer relationship management software simplifies the tasks involved in collecting, organizing, tracking and managing customer data. CRM software can produce analytics that help small businesses communicate with customers in ways that enhance satisfaction, build loyalty and increase retention.