What is an appointment scheduling platform ?

In small business, an appointment scheduling platform is a software solution that enables customers to conveniently book appointments with a business at their leisure online, rather than making calls or playing phone tag with the business.

What are the benefits of an appointment scheduling platform ?

With an online scheduling solution, small businesses can offer customers greater convenience while freeing staff members from needing to tend the phone, listen to voicemails, or return calls throughout the day. An appointment scheduling platform also helps reduce no-shows and cancellations by automatically sending reminders to customers via text and email.

Appointment Scheduling Platform

Book more business with an appointment scheduling platform

When you’re in a service-based business, keeping your schedule filled with appointments is essential for profitability. But too often, managing your calendar is a tedious task that requires constantly answering the phone, synchronizing schedules with team members, and sending reminders to customers to avoid no-shows. Even with all that work, a day that’s totally booked can become unproductive when customers don’t show or cancel at the last minute.

The right appointment scheduling platform can solve these challenges by letting customers go online 24/7 to book appointments on their own. In addition to freeing you and your staff from answering the phone and returning calls all day, an appointment scheduling platform can automatically send reminders each day via text and email to minimize no-shows. Most importantly, an appointment scheduling solution provides greater convenience for your customers, especially those who are unable to call for appointments during your regular business hours.

As part of a do-it-all business management platform, Thryv offers an easy-to-use appointment scheduling platform that automatically syncs calendars to prevent overbooking while delighting customers with convenient options.

The benefits of an appointment scheduling platform

When you adopt convenient appointment scheduling software, you can realize several significant benefits.

Delight your customers. Customers love businesses that make their lives easier. Having the option to go online and choose their own appointment times is a big plus for many customers.
Increase efficiency. When you and your staff are freed from answering the phone, listening to voicemails, and returning messages throughout the day, you’ll have more time for other important tasks that help grow the business.
Book more business. As many as 40% of appointmentsⁱ are booked after business hours by customers who either don’t have time during the day or prefer to schedule services in the evening. With an appointment scheduling platform that lets customers go online 24/7 to book appointments, you can capture a bigger share of this group of potential customers.
Cut down on no-shows. An appointment scheduling platform gives customers the responsibility of choosing the time that’s best for them, reducing the chances they’ll need to reschedule or forget to show up. Automated reminders also help to reduce no-shows.
Increase your cash flow. Superior appointment booking services give customers the option to pay before, during or after an appointment. This feature streamlines invoicing, reduces no-shows and helps you get paid faster.
Edge out your competition. Only 1 and 4 small businesses offer online scheduling.ⁱⁱ That means when you offer this convenient service, you’ll immediately stand out from competitors.

An appointment scheduling platform from Thryv

Thryv offers solutions that let you manage your small business from one centralized dashboard. With tools for marketing, communications, social media, invoicing, payment processing, CRM, document sharing, reputation management and small business website development, Thryv delivers everything you need to run your business more efficiently and profitably.

Thryv’s appointment scheduling platform puts scheduling tasks on autopilot by letting customers book appointments at their leisure. With booking software for small business from Thryv, you can:

See the whole picture. Thryv lets you share calendars and manage multiple staff accounts from one dashboard. Synchronize schedules for your entire team, giving each member as much access as you want them to have to manage their own clients and services.
Send automated reminders. Send automated reminders by text and email to reduce no-shows and improve the customer experience. Automation ensures every customer gets a reminder or thank you at the right time while freeing you and your staff to work on other tasks.
Improve recurring revenue. Let clients book packages with multiple services or repeat visits, boosting your revenue and making it easier for customers to schedule follow-up appointments.
Offer more payment options. Give customers the option to pay when they schedule an appointment, accelerating your cash flow and simplifying invoicing.
Increase repeat visits. To generate more return visits and higher revenue, create custom classes and events that clients can book online and manage all communication and payments with attendees via Thryv.

Why Thryv?

Tens of thousands of small business owners choose Thryv to help them find more customers, run more efficiently and simplify communications. From estimate software for contractors to marketing automation for dental practices, Thryv’s comprehensive solutions help small businesses flourish.

One login, one platform. With Thryv, you no longer need to log in to multiple applications throughout the day. Just log in to Thryv once and you’ll have access to all the tools you need all day long.
Anywhere access. Thryv’s cloud-based platform is available anywhere, on any device – laptop, desktop, mobile phone or tablet. Wherever you go, you’ll have the tools you need to run your business at your fingertips.
Cutting-edge security. Advanced data encryption and customizable account access ensure that your business information stays secure and that customer data is always protected from theft, leaks and loss.
Unmatched support. Access unlimited support 24/7 from customer support teams who are specialists both in running small businesses and using Thryv’s tools. Our specialists help maximize the value of your Thryv subscription.
Effortless integration. Thryv integrates easily with software tools you already use such as QuickBooks, Zoom, PayPal, Gmail, Square and more. That means you and your team can keep using the tools you know with while adding the power of the Thryv platform to your workflow.

ⁱ https://wpbookingplugins.com/online-appointment-scheduling-statistics-2020/
ⁱⁱ https://explore.thryv.com/SmallBusinessPlaybook/ebook-topic-3-168H-114PJ.html