Customer Retention
What is Reputation Management?
Taylor Swift said it best: “Big reputations. Big reputations. You and me, we got big reputations… and you heard about…
Jill Shaw · 8 min read
Jill Shaw
Director of Brand Marketing
Jill is the Director of Brand Marketing at Thryv where she oversees the strategy and day-to-day operations of the Content Marketing and Creative teams. Her expertise in brand marketing comes from more than a decade working in content marketing, social media, communications, and visual branding. Over her career she's had the opportunity to work in a variety of industries including direct to consumer, network marketing, B2B, and as a small business owner. When not in the office you can find her traveling with her family, doing photography, or reading a good book.
Latest blogs by Jill Shaw
Customer Retention
What Is Online Reputation Management & Why Does It Matter?
Every business, big or small, needs to manage its online reputation. There are dozens of sites where customers can leave…
Jill Shaw · 4 min read
Small Business Communication
What is Customer Care? (+5 Examples)
Customer care goes hand in hand with customer service. After all, you can’t support customers unless you care about them…
Jill Shaw · 5 min read
Customer Retention
What Is Reputation Marketing? The Ultimate Guide for Small Businesses
If your reputation precedes you, then reputation marketing would precede that. Reputation marketing is an excellent business strategy for entrepreneurs.…
Jill Shaw · 3 min read
Customer Retention
Respond to Negative Reviews Online in 6 Steps
When you get a negative review online, it can feel like the worst thing that’s ever happened to your business.…
Jill Shaw · 3 min read
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