I would need a team of people to do what Thryv is doing
Jay started his business at the beginning of a pandemic to give people an opportunity to get their plumbing done at a cost that is very affordable. It is only him and his wife and they manage all aspects of the business.
With just himself in the field, he needed to be able to automate tasks and provide service to his customers with a professional look. Just starting out it was hard keeping up with new customers, storing their information and everything they needed.
With Thryv’s customizable CRM Jay can create fields and store the customer information he needs to easily manage his business and provide a more personalized experience.
An automated review request after every completed job has allowed Jay to generate a strong presence online. He has increased reviews and star ratings on Google and Yelp
Professional Invoices, partial payments and Square Integration have created a simple payment process for his customers, and the majority of payments are made online.
Jay has increased his clientele averaging 13 new customers a month and a steady revenue stream with a 20% increase month over month.
Thryv has given him the tools he needs to:
- Capture and store vital customer information he needs to provide a better customer experience.
- Schedule appointments from his truck and better manage his day.
- Create and send professional Estimates and Invoices to get paid faster.
Jay can build relationships, deliver value to his customers and appear just as big as the larger plumbing companies in his area.