What would take two to three people manage, you can do with Thryv.
CritterPro Inc.
Brian Payne Jacksonville, FL
Doing Business Easier since 2019
Business Problems
Brian started with only one truck and himself managing all aspects of his business. He worked hard but needed a better way to manage and streamline his day-to-day activities.
He spent countless hours handwriting all estimates and invoices, manually booking appointments, and struggling to find a way to improve how he did business and communicated with his customers. He needed a way to ensure his customers received the time and attention they deserved without adding more work hours to his already-busy day.
Benefits
CRM
With a 360° view of all client information, Brian can quickly access his clients’ Invoices, Estimates, Conversations and Appointments in the palm of his hand. All technicians have access to detailed customer information and notes while on the job, preparing them and decreasing the time spent collecting information.
Scheduling & Appointments
Brian and his technicians can now schedule and view all appointments in one centralized location, including important notes and details for the service call, all from their mobile app. His customers receive automated email and text reminders and can quickly reschedule their appointment at the click of a button.
Payments with ThryvPay
Whether he needs to quickly process a payment in the field or send Invoices via email customers can pay online, Brian and his team now have the power to make it happen. 60% of all payments are now made online, eliminating time spent manually creating invoices and making getting the credit they deserve easier.
Successes
With the newfound ability to easily manage, automate and access his business from anywhere, Brian has exponentially grown his business to include 9 more trucks and 15 additional staff.
Thryv has given Brian the tools needed to:
- Simplify how he organizes and keeps track of appointments.
- Offer clients the ease of processing their payments online or immediately at time of service.
- Access to all client details, history, and communication in one place.
Brian can automate what were once time-consuming manual tasks to save valuable time while keeping his clients informed.
I can monitor everything in real-time, and I have a genuine pulse of what’s going on in my business at all times.