Derkia Thomas

Customer Retention

Why Reviews Matter for Small Businesses

Ever seen that Black Mirror episode where every person is rated by interactions with their peers and their overall “rating”…

Derkia Thomas · 2 min read

Small Business Marketing

How to Create Loyal Customers

If you still feel slightly winded and your budget is lighter from all that work you’ve done to acquire new…

Derkia Thomas · 2 min read

Getting More Leads

Manage and Engage With Your Customer Base – Our Top Resources

It’s an age old question of just about every business owner -- once a customer has found you for the…

Derkia Thomas · 2 min read

Document Management

Got Data? How to Clean Up and Organize a Customer Data List

Is this you?  Got one list of customers in your email system.  One list in your point-of-sale system. One in…

Derkia Thomas · 2 min read

Customer Retention

Touchpoints and Moments of Truth – Where Customer Loyalty Begins (or Ends)

A customer sees your van rolling through the neighborhood or calls to make an appointment or visits your website or…

Derkia Thomas · 2 min read

Website & SEO

Buying A Website Domain Name: 11 Must Read Tips Before You Do It

From the SEO, webmaster and small business owner points of view, below are a few considerations that I look at when…

Derkia Thomas · 3 min read