Thryv Professional Services Terms and Conditions

Last Updated: October 1, 2025

If you ordered Thryv Professional Services Subscription Services, you agree to the following additional Terms and Conditions as a supplement to your Thryv Platform Services Terms and Conditions, the terms of which are incorporated herein by this reference. Unless otherwise specified below, your initial Subscription Period for Thryv Professional Services Subscription Services will be specified at the time of your Order, and if not terminated by you at least 30 days before the end of such period, will thereafter automatically renew month-to-month until terminated as set forth in the Thryv Platform Services Terms and Conditions. Capitalized terms used but not defined in these Terms and Conditions will have the same meaning given in the Thryv Platform Services Terms and Conditions.

  1. Thryv Professional Services Options. We offer a variety of Professional Services to support your business needs. Options include:
    1. Standard Monthly Thryv Professional Services. Standard monthly Thryv Professional Services Subscription Services include pre-established monthly services which are described in your order email confirmation.
    2. Membership Services. The Professional Services Subscription Services offered in support of our Keap Subscription Services are called Membership Services. Package options can be found here.
    3. Custom or One-Time Professional Services. From time to time, you may request that we perform certain custom or one-time Professional Services Subscription Services, such as implementation, configuration, training, or consulting services, in connection with the Thryv Services. Any such Professional Services shall be provided only as mutually agreed by the parties in one or more separate written statements of work (“SOWs”), each of which shall reference these Terms and Conditions and describe the scope of services, fees, and any applicable timelines. Each SOW shall become part of the Agreement upon execution by both parties. Unless otherwise specified in an applicable SOW, all Professional Services are provided on a time-and-materials basis.
  2. Your Obligations. You agree to:
    1. designate a primary contact with respect to matters pertaining to the Professional Services Subscription Services; and
    2. cooperate with us and respond promptly to any reasonable requests from us for instructions, information, or approvals required by us to provide the Professional Services Subscription Services.
  3. Our Obligations. We agree to provide the Professional Services Subscription Services:
    1. in accordance with these terms and, if applicable, subject to the conditions set out in the respective Statement of Work.
    2. using personnel of industry standard skill, experience, and qualifications.
    3. in a timely, workmanlike, and professional manner in accordance with generally recognized industry standards for similar services.
  4. Remedies

    In the event of any breach of our obligations as outlined in Section 3, your exclusive remedy and our entire liability shall be limited to the re-performance of the Professional Services Subscription Services. You must provide written notice of any alleged breach within thirty (30) days following the completion of the Professional Services Subscription Services. This notice must include sufficient detail to clearly explain the alleged breach, enabling us to address the deficiencies effectively. Failure to provide the required notice within the specified thirty (30) day period shall result in a waiver of any claims you may have regarding the Professional Services Subscription Services. If we are unable to re-perform the Professional Services Subscription Services as warranted within thirty (30) days of receiving your written notice of breach, you shall be entitled to a refund of the fees paid for the deficient services.