Thryv Password Reset Instructions:
To perform a password reset for your employee Thryv, go to go.thryv.com (do not include “/manage” in the link as this is a different access point!). This must be done on the desktop in Google Chrome. Please log out if Thryv already has you logged in. Remember to clear your cache and cookies after you logout so that you don't get auto directed to anything other than go.thryv.com when performing the reset password action.
Then click on the forgot password link and follow the instructions on the screen.
If the default browser is IE when clicking on the link you receive in the reset password email, then you need to copy the hyperlink from the email and paste it into Google Chrome.
If you are not receiving the email, try resetting the password from another email you think you may have used. If you are still not receiving the password reset link, you can contact the URL Management team directly at 844-339-4574 or via email at urlmanagement@dexmedia.com for further assistance with this request.
Include the fact that you are not receiving the password reset link for your Personal Thryv account. Make sure to provide screenshots that show the URL bar, the browser tab, and the detailed steps you are taking when performing this action.