Articles On customer reviews

Reviews are Recommendations on Facebook: What It Means for Small Business

Social Media

Reviews are Recommendations on Facebook: What It Means for Small Business

1.6 billion. That’s the number of consumers around the world who follow or are connected to a small business...

Read More

[Video] Fixing a Bad Online Reputation

Reputation

[Video] Fixing a Bad Online Reputation

94% of consumers say an online review convinced them to avoid a business. Hopefully you’re not that business. But...

Read More

Respond to Negative Reviews Online in 6 Steps

Reputation

Respond to Negative Reviews Online in 6 Steps

When you get a negative review online, it can feel like the worst thing that’s ever happened to your...

Read More

[Video] What Google Wants from Your Online Reviews

Reputation

[Video] What Google Wants from Your Online Reviews

When it comes to SEO, Google is king. They decide which businesses get shown and which are harder to...

Read More

[Video] The DOs and DON’Ts of Getting Online Reviews

Reputation

[Video] The DOs and DON’Ts of Getting Online Reviews

Raise your hand if you’ve asked a friend…or better yet your entire group of Facebook friends…for a recommendation lately....

Read More

6 Ways to Get More Online Reviews and Boost Your Reputation

Reputation

6 Ways to Get More Online Reviews and Boost Your Reputation

That 3-star rating got you down in the dumps? You’re not alone. As of mid-2018, Yelp users had generated...

Read More

Overcoming Negative Customer Reviews

Reputation

Overcoming Negative Customer Reviews

It’s bound to happen sooner or later. You can’t please everyone. While researching your business online, you discover negative...

Read More

Like what you see?
Get more free content.