Articles On customer expectations

The Human Side of Digital Transformation

Local Marketing

The Human Side of Digital Transformation

Small businesses across the spectrum are upping their digital game. When businesses understand how these digital efforts work harmoniously...

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New Business from Old Customers: How to Master Customer Retention

CRM

New Business from Old Customers: How to Master Customer Retention

If you want to keep the money flowing, you’ll need a steady stream of new customers. It seems simple...

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Customer Journey Mapping for Small Business

Back Office

Customer Journey Mapping for Small Business

Understanding your customer journey is key in providing a frictionless customer experience— and reaping the finacial benefits that come...

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