Select an Account to Sign In

Thryv

Text & Email, Appointment Scheduling, Customer Database

MyDex Account

Pay Bills, View Reporting, Manage Your Listings

Articles On Reputation

Reputation Articles

Everyone has an opinion. These days more than ever, they have the ability to get that opinion heard loud and clear. When your company is mentioned online, you need to be prepared to protect and boost your squeaky-clean reputation.

Create Loyal Customers

Create Loyal Customers

If you still feel slightly winded and your budget is lighter from all that work you’ve done to acquire...

Read More
How to Get [Good] Reviews

How to Get [Good] Reviews

You just got to get out there and actively manage the reviews and ratings online for your business, no...

Read More
Are Social Reviews Good or Bad for Business?

Are Social Reviews Good or Bad for Business?

The internet has given everyone a voice. Sometimes, that’s good. Like in the case of social justice. However sometimes,...

Read More
NY Attorney General Fines 4 Companies for Paid Reviews

NY Attorney General Fines 4 Companies for Paid Reviews

New York Attorney General Eric Schneiderman sent out a strong warning to companies that use fraudulent online reviews and...

Read More
How to Proactively Protect Your Online Reputation

How to Proactively Protect Your Online Reputation

Despite your best efforts, your business’s reputation will eventually take a hit online, whether it’s a disgruntled customer posting...

Read More
Social Media Crisis Management [Infographic]

Social Media Crisis Management [Infographic]

Marketing your business on Twitter can be something of a double-edged sword. When it’s done well, it lets you...

Read More
5 Types of Complainers (and How to Deal with Them)

5 Types of Complainers (and How to Deal with Them)

Complaints are simply a fact of life when it comes to business. And whether the blame lies with you...

Read More
The Craziest Online Reviews Ever

The Craziest Online Reviews Ever

Online reviews. For small business owners, they can be your best friend or your worst nightmare. Some companies have found new...

Read More
Avoid These Online Reputation Mistakes

Avoid These Online Reputation Mistakes

A company’s online reputation, like most things worthwhile, can be difficult to build but fiendishly easy to shatter. The...

Read More
A Very Monty Python Guide to Email Spam Filters and Blacklists [Infographic]

A Very Monty Python Guide to Email Spam Filters and Blacklists [Infographic]

Ever wonder why unsolicited messages came to be named after a gelatinous, vaguely meat-flavored foodstuff? Well, you have Monty...

Read More
Online Reviews Can Build Trust for Your Auto Repair Shop

Online Reviews Can Build Trust for Your Auto Repair Shop

When it comes to auto repairs, I have a “car guy.” I’ve trusted him implicitly with my last two...

Read More
How Bad Reviews Can Benefit Your Business

How Bad Reviews Can Benefit Your Business

Bad reviews are an inevitable fact of life, like death, taxes, and fruit-flavored beer. No matter how scrupulous you...

Read More
Avoid These Press Release Blunders

Avoid These Press Release Blunders

A well-written press release can generate good buzz for your small business. However, just one poorly-written sentence or sloppy...

Read More
Anatomy of a Corporate Apology [Infographic]

Anatomy of a Corporate Apology [Infographic]

Online reputation can be a capricious and ornery beast. Nobody’s perfect, but the fact is people are more likely...

Read More
Reputation Management – The Secret Weapon

Reputation Management – The Secret Weapon

Of course you’ve heard about reputation management, but do you know how important it is when determining a business’s...

Read More
Dear Dex: Does My Customer Love Me? [Infographic]

Dear Dex: Does My Customer Love Me? [Infographic]

In honor of Valentine’s Day, let’s talk about relationships. You know great relationships don’t just happen. They take a...

Read More
What’s the Best “Tone of Voice” for Email Customer Support?

What’s the Best “Tone of Voice” for Email Customer Support?

When you’re dealing with an unhappy customer, it’s not just what you say, but how you say it. This...

Read More
Reputation Management for Attorneys: Owning Your Online Presence

Reputation Management for Attorneys: Owning Your Online Presence

It’s a hard fact of life. Despite your best efforts or altruistic ambitions, somebody somewhere is going to say...

Read More
Manage Your Online Reputation [Infographic]

Manage Your Online Reputation [Infographic]

Leaving your online reputation to chance is what we in the marketing industry call a “bad idea.” The fact...

Read More
The Importance of Reputation Management on Social Media [Infographic]

The Importance of Reputation Management on Social Media [Infographic]

I think it’s safe to say that we all have an idea of the importance reputation management plays as...

Read More
Spammer or Saint? What You Need to Know about Email Sender Reputation

Spammer or Saint? What You Need to Know about Email Sender Reputation

As email spam continues to clog the arteries of the internet like so much digital cholesterol, a number of...

Read More

Explore the Blog

Like what you see?
Get more free content.