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Jeff B. Copeland

Jeff B. Copeland is the senior manager for content at Dex Media.

Articles by Jeff B. Copeland

Smile, “Squinch” and Get Your Best Profile Picture Online

Smile, “Squinch” and Get Your Best Profile Picture Online

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Touchpoints and Moments of Truth – Where Customer Loyalty Begins (or Ends)

Touchpoints and Moments of Truth – Where Customer Loyalty Begins (or Ends)

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Surveys: Learn What Makes Customers “Completely Satisfied”

Surveys: Learn What Makes Customers “Completely Satisfied”

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Online Ads, Offline Sales? Bridge the Gap with CRM Software

Online Ads, Offline Sales? Bridge the Gap with CRM Software

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Make the Right Offer at the Right Time with ‘Triggered’ Email

Make the Right Offer at the Right Time with ‘Triggered’ Email

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How to Start an Email Marketing List for a Local Business

How to Start an Email Marketing List for a Local Business

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Herding Fleas: Website Content that Moves Pest Control Customers to a Sale

Herding Fleas: Website Content that Moves Pest Control Customers to a Sale

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Email Receipts: Mailing-List Builders, Lawsuit Risks

Email Receipts: Mailing-List Builders, Lawsuit Risks

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All Your Mistaken Beliefs About Email Marketing in One Infographic

All Your Mistaken Beliefs About Email Marketing in One Infographic

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Be an Email Marketing Triathlete

Be an Email Marketing Triathlete

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‘Micro-Moments’ Disrupt the Customer Journey, Says Google

‘Micro-Moments’ Disrupt the Customer Journey, Says Google

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Customer Segmentation for Small Business

Customer Segmentation for Small Business

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Customer Journey Mapping for Small Business

Customer Journey Mapping for Small Business

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Moving Customers through the 4 Stages of Selling [Infographic]

Moving Customers through the 4 Stages of Selling [Infographic]

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7 Content Ideas from the Best Doctor Blogs

7 Content Ideas from the Best Doctor Blogs

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Small Business Internet Marketing – How the Pieces Fit Together

Small Business Internet Marketing – How the Pieces Fit Together

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Dentists: 5 Must-Do’s to Get Calls from New Patients Online

Dentists: 5 Must-Do’s to Get Calls from New Patients Online

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7 Blog Post Ideas from the Top Law Firm Blogs

7 Blog Post Ideas from the Top Law Firm Blogs

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