Select an Account to Sign In


Text & Email, Appointment Scheduling, Customer Database

MyDex Account

Pay Bills, View Reporting, Manage Your Listings

Share: Share to Facebook Share to Twitter Share to LinkedIn

25 Skills for Excellent Customer Service [Infographic]

By | 05.15.14
25 Skills for Excellent Customer Service [Infographic]

I think it was Abraham Lincoln or Khloé Kardashian who once said, “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.”

Customer complaints are inevitable when you’re running a business, but it’s the way you respond to these complaints that could potentially make or break your reputation. Ignoring disgruntled customers or dismissing their concerns can come back to bite you once the word gets out. But simply listening, acknowledging problems, and taking steps to make things right can generate a surprising amount of goodwill.

The folks at Customer Service Heroes have put together this infographic highlighting the necessary skills for providing excellent customer service. No matter what type of complaint you’re dealing with, these skills will help you deal with unhappy customers and turn their negative experiences into something a bit more optimistic.

Top 25 Customer Service Skills
Share: Share to Facebook Share to Twitter Share to LinkedIn

Like what you see?
get more free content.

Next Up In Reputation

Plug and Play Templates for Responding to Online Reviews

We talk all the time about the importance of monitoring and managing your online ratings and reviews. That’s because...

Read More

You Have Incorrect Online Listings: Why, and How to Fix It

The web is great at aggregating large amounts of data and sharing it where it sees most fit. So...

Read More

Give Yourself Some Credit: The Actual Impact of Small Business Awards

Bragging about your business can feel awkward. That’s because most of us don’t exactly feel comfortable singing our own...

Read More

Explore the Blog